Customer Experience Specialist

Customer Experience Specialist - Onsite

Brea, CA, United States

Come make the world and accelerate your success.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 48,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:

As a Customer Experience Specialist, you’ll be part of our Customer Experience Team for CAM Fasteners, SEF Aerospace, located in Brea, CA. You’ll get to:

• Manage all aspects of assigned accounts and be responsible for the onboarding of newly assigned accounts
• Develop strong relationships with key customer contacts, communicating daily on key priorities
• Collaborating with the marketing team to secure, retain, and grow accounts
• Enhancing customer relationships and ensuring customer loyalty through excellent customer service as well as meeting all client needs appropriate to their business
• Develop, review, and maintain a customer scorecard to address any positive or negative facts about the customer accounts
• Collaborating with management on sales goals, planning, and forecasting
• Become a subject matter expert on our products, processes, and operations
• Manage key customer forecasts and work cross functionally with planning and operations to ensure customer forecasts are being met.

The Person:

You always strive to do a good job…but wouldn’t it be great if you could do your job and do a world of good? You care about quality – at every level. You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. In fact, you embrace it. You also have:

• 3+ years demonstrated success leading customer growth with key accounts
• Self-motivated and self-directed
• Excellent verbal and written communication skills
• Outstanding ability to build teamwork and trust across multiple internal stakeholders
• An entrepreneurial, positive, can-do attitude that will engage and challenge people to learn, grow and develop to win in an evolving market and growing organization
• Strong interpersonal skills, leadership presence and desire to serve customers
• Ability to multi-task effectively in a fast-paced environment
• Creative problem solver who thrives when presented with a challenge
• Bachelor's degree in Marketing, Sales, or Communications preferred

The Details:

You’ll receive a competitive salary and a great benefits plan, including:

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

This role is not eligible for visa sponsorship (H1B, OPT/CPT, TN etc).

This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
 
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The base pay range for this position in California is $42,400-59,300 USD per year. Pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A s