Customer Experience Specialist

🌎 About UsAt TeamSnap, we believe when the world connects through sports; the world becomes better. TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. We also believe our jobs should excite us, our teammates should support us and our bosses should inspire us. We empower our people to bring big ideas and tiny egos, landing us on Outside Magazine’s list of “Best Places to Work" and Built In’s “100 Best Remote-First Places to Work."
At TeamSnap, we’re not just about sports tech - we’re about creating a winning experience for coaches, players, parents, and our team members. We’re passionate about delivering high-quality support, and we’re looking for a Customer Experience Specialist (CX Specialist) who shares our enthusiasm. If you’re ready to help us shape the future of sports tech, we want to hear from you.
In this position, you’ll play a pivotal role in ensuring our customers receive the top-notch support they deserve. You’ll be the friendly and professional face of TeamSnap, helping users navigate our app and website products. Our CX Specialists are more than just problem solvers; they’re relationship builders, dedicated to making the most of every interaction. 

What You’ll Be Doing

• Delivering a “WOW” customer experience through various channels, including Zoom, email, chat, and phone to assist a diverse range of end users
• Taking ownership of customer issues, diving deep to uncover root causes, solving problems effectively, and providing valuable feedback to improve our products and processes
• Collaborating seamlessly with internal partners and peers through channels like Slack for knowledge sharing
• Being on the frontline of innovation by testing and providing feedback on our latest features and products before they reach our customers. 
• Maintaining performance metrics including productivity, customer happiness scores, and attendance

What Will Set You Up For Success

• A positive attitude, always ready to extend help and support in a friendly and professional way.
• An excitement to help customers discover solutions and gain a deep understanding of our platforms to enhance their overall experience. 
• Excellent communication skills, both verbal and written.
• Proven track record of high performance as a CX or Tech Support Agent

Bonus Points For

• Prior experience in a SaaS or technology start-up support environment
• Experience as a parent, coach, or participant in recreational sports

Got cold feet? If you’re thinking you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here.
CompensationWe’re committed to equitable compensation for all TeamSnapper. The hourly compensation range for this role is $21.63-23.56, inclusive of base and bonuses or commissions. This range applies to Colorado-based employees only and may be adjusted based on work experience, skills, certifications, and geographic location.

🖥 LocationTeamSnap is a fully remote company, so you need to be very comfortable working with people who aren’t in the same time zone as you. We are always expanding, but there is a small list of states we do not hire in, including Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Hampshire, New Mexico, Rhode Island, South Dakota and West Virginia and while we love all parts of the world, we can only hire permanent US residents at this time.
🚀 Opportunities to GrowAt TeamSnap, we work hard to provide a culture of trust, accountability, inclusivity, and boundless opportunities to grow, along with the chance to make a lasting impact and have some fun while doing it.
🎩 Total Rewards • We're proud to be remote-first. We've been remote since 2009, long before COVID made it cool• Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)• 100% premium coverage of medical/dental/vision for you and your family• 401K to help you invest for the future• $1,500 annual learning and development stipend • Travel to fun locations for all-company meetings and team events• Generous home office allowance to set you up for success• TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter• A monthly stipend reimbursement for health & wellness and so much more! • TeamSnap Total Rewards
🏆 Working at TeamSnap At TeamSnap, you're not a