Customer Experience Sales Specialist

Description

When you join the StorQuest Self Storage family, you’re tapping into the power of a different kind of

brand. As a William Warren Group (WWG) managed company, StorQuest seeks motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment you are in the right place.

Location: Tempe, Arizona

*We will consider local candidates or those willing to re-locate as this is not a remote position

How You’ll Make a Difference

The William Warren Group is a progressive Self Storage operator, expanding at an aggressive pace

throughout the United States. We are looking to grow our small in-house Customer Experience Center

(CXC) – seeking qualified, self-motivated professionals who can answer every call with a smile. Are you

passionate about helping people and solving problems? Can you multi-task with efficiency? Can you

keep things fun? We are seeking dynamic individuals who can provide unsurpassed customer service

and exceed customer expectations.

You’ll have the opportunity to assist customers during some of their most challenging times. You will be

called on to make a difference by creating and providing exceptional customer experiences. Individual

stories, locations, and experiences may change over time, but the expectation to deliver an amazing

customer experience is timeless.

Weekend availability is required.

Duties/Responsibilities:

• Shift: 7am-4pm and must be available to work weekends
• Join a team that provides consistent, seamless, and high quality customer experiences
• Actively listen to customers to understand their unique situation and recommend solutions that
• exceed their expectations.
• Understand key facility differentiators, create value and optimize every conversion opportunity.
• Mastery of call flow and sales process, with an ability to demonstrate empathy and customized
• storage solutions.
• Interacts with customers via telephone, email, online chat, or in person to provide support and
• information on an assigned product or service
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries,
• complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer
• inquiries or to forward to the appropriate staff.
• Utilization of all CXC programs including Call Potential, Yardi, LivePerson and VRC (Bomgar,
• Wave, KioCall).
• Performs other related duties assigned

What Makes this Opportunity Awesome

• Compensation: Up to $20.00 with bonuses
• Make a difference and have a positive impact.
• Help people by listening and understanding their challenges.
• Ease concerns and consult with them to find an optimal storage solution that fits their needs.
• Promote a team-first environment that values customer service and creating happiness.
• Take the lead on team initiatives, learn new skills, build your management capabilities, and take
• advantage of the many growth opportunities.
• Contribute creatively to the organization’s success by generating new and useful ideas.

About YOU:

• Preferred 1-2 years in Customer Service/Sales experience
• High School Diploma or equivalent required
• Some experience with the product or service to which the specialist will be assigned preferred.
• Must be available on weekends
• A huge passion for customer service and sales
• The mentality that there are no spare customers, every experience is as valuable as the next
• A positive, outgoing personality
• An insatiable appetite to learn new things
• Strong accountability combined with strong work ethic and enthusiasm
• Able to answer a high volume of inbound phone calls and determining the needs of the caller
• Sales-oriented customer experience and ability to drive rentals
• Mastery of call flow and sales process, with an ability to demonstrate empathy and customized storage solutions.
• Excellent communication skills including active listening

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Additional Perks for eligible employees:

Medical, Dental and Vision

401(k) with Matching Contributions

Paid Time Off (PTO)

Holiday Perks

Performance-based