Customer Experience Representative

Be Part of Something Bigger at Mill Haven Foods

At Mill Haven Foods, we don’t just make products—we help fuel performance, health, and innovation across the globe. Since 2010, we’ve been a trusted leader in custom blending and contract manufacturing of dry dairy powders and functional proteins. Our expertise in flavoring and product development has earned us a reputation for excellence with some of the biggest names in sports nutrition and beyond.

With two modern facilities in the heart of America’s Dairyland, we combine state-of-the-art equipment, an in-house lab, and a passion for quality to produce over 37 million pounds of product every year. Our work helps leading nutrition brands bring their ideas to life—and we’re just getting started.

What really sets Mill Haven Foods apart is our people and our culture. We believe in building a workplace where you can grow, make an impact, and feel proud of the difference you’re making. We’re also deeply connected to our communities, giving back through charitable activities and supporting the families who make our work possible.

We’re proud to be partnered with Select Milk Producers, one of the nation’s most progressive dairy cooperatives. With over 110 family-owned dairies and multiple processing plants and joint ventures nationwide, our partnership connects us to a powerful network driving the future of food and nutrition.

Join us—and help shape what’s next in nutrition.

What Mill Haven offers you:

Comprehensive benefits package focusing on your physical, financial and emotional health to include the following perks as well as the standard benefit offerings (health, dental, vision, etc.):

• Paid Time Off
• Paid Holidays Off
• Uniform Program
• Shoe Allowance
• Career Advancement Opportunities
• Leadership Development
• Opportunities to support our local communities
• Chance to apply best practices in sustainability and environmental initiatives
• Commitment to producing high quality nutritious products and providing nourishment around the world

What this role is all about:

We are looking for a Customer Experience Representative in New Lisbon, WI.

Schedule: Monday - Friday, regular business hours

The Customer Experience Representative is responsible for providing exceptional support services for Mill Haven Foods customers, sales, logistics, and operations. This position assists in managing processes including CRM, customer label approvals, project management tools, FTA (free trade agreement) export tools and paperwork, sample requests, document requests, customer complaints, and working with to understand customer, sales, and business goals to promote and maintain a customer-centric culture.

Job Duties:

• Responsible for the management of small to medium accounts
• Own the order management process including accepting and confirming customer PO’s, coordinating with operations on production and inventory, arranging ship dates and coordinating with logistics to ensure timely and transparent delivery dates.
• Maintain up-to-date awareness of industry trends, developments, and products
• Identify revenue and cross-selling opportunities within the Mill Haven Foods customer databases; contact partners through phone calls, email and mailings to communicate opportunities to extend initiatives with the company.
• Manage all customer communications and internal project management updates for label updates and changes for contract manufacturing products and branded ingredients.
• Collaborate with Marketing, support product management, and account management to facilitate new programs, messages, campaigns, and offerings.
• Manage handoffs with internal departments, continually follow through/support the process to ensure we exceed our customer’s satisfaction.
• Coordinate with internal teams' export needs for our customers.

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Qualifications:

Education Required:

• High School Diploma or equivalent preferred.
• Associate's Degree in Business, or related field preferred.
• Equivalent combination of education and/or experience may be considered.

Experience Required:

• Minimum two (2) years in a support role as a Customer Experience/Customer Service representative required

AA/EEO – <