Customer Experience Representative - Hybrid

Description

Click Here to Enter the Great Outdoors with Dometic!  

Dometic Overview:   www.dometic.com  

Dometic is a global market leader in branded solutions for Mobile Living. Our mission is to create smart, sustainable, and reliable products with outstanding design for an outdoor and mobile lifestyle. Millions of people around the world buy and use Dometic products. They’re campers, outdoor people, RV users, boat owners, truck drivers. And all part of a growing movement – a longing for freedom and adventure, a desire to explore the world and to stay away for shorter or extended periods of time. We call it mobile living. 

To be successful in this role, you will need to understand the importance of our core values – Together We Build Our Future, We Play to Win, We Embrace Change, We Walk the Talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

About the Position:

As a Customer Experience Representative, you will assist our customers in their day to day needs while providing an excellent customer experience. This position does offer a hybrid schedule.  This role will report to the Operations Supervisor Customer Service. 

General Responsibilities:

• Interface with customer via phone or email to take orders, resolve routine problems, or provide product specifications
• Maintaining a positive, empathetic, and professional attitude toward customers always
• Provide solutions and use discretion in understanding when to escalate customer calls 
• Responding promptly to customer inquiries
• Deliver pre-and post-sale product information for customers and field based Dometic sales team members
• Provide product cost and availability or offer alternatives, if necessary
• Utilize Dometic Core Values in day-to-day dealings with client base
• Understand and comply with internal call metrics
• Coordinate effectively with internal team members to ensure high quality and timely expedition of customer requests
• Apply knowledge and creativity to solve unforeseen or unstructured problems
• Maintain broad product knowledge and specifications
• Maintain positive high energy and have an outgoing personality

Requirements

 Requirements

• High School diploma or equivalent is required
• Knowledge of basic computer operations with high clerical tendencies including 10-key
• This position requires the ability to lift and carry at least 40lbs with or without assistance

  

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Outstanding communication, interpersonal and customer service skills 
• Reliable with exceptional attention to detail
• Excellent problem-solving skills including creative and logical thinking with great follow up 
• Customer oriented mind set 
• Self-driver, high energy and able to excel in a fast-paced environment
• Experience in the RV industry is a plus

What we Offer:  

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability Insurance (STD/LTD)
• 401 (k) with company match
• PTO with Floating Holidays
• Paid maternity/paternity leave
• Tuition Assistance
• Membership Reimbursement (Wholesale Club and Gym)  

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!Dometic is proud to be an equal opportunity employer.  Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

At Dometic Corporation, our Core Values aren't just words on paper – they're the heartbeat of our culture. Join us and experience a workplace where every action reflects our commitment to living out these values:  

Together We Build Our FutureWe Play to WinWe Embrace ChangeWe Walk the Talk