Customer Experience Intern

Location: University Park,Illinois,United States

IMI plc

We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life and making a better world – creating lasting impact for everyone.

We design, build and service highly engineered products in fluid and motion control applications. We focus on five market sectors: Industrial Automation, Process Automation, Climate Control, Life Science and Fluid Control, and Transport.

Our partnership approach breaks through problems and reduces complexity. We don’t invent in isolation – we collaborate with our customers. We listen closely and we think differently, creating space for diverse minds to innovate. We are working together to make businesses safer, more sustainable and more productive.

Role Overview

We are seeking a motivated and detail-oriented Customer Experience Intern to join our team. This entry-level position is ideal for a current college student eager to gain hands-on experience in a professional setting. The intern will assist with resolving order issues with our distribution partners, closely reviewing customer order data and resolving data disrepencies, and partnering with our Customer Experience team to improve our training documents and resources.

Work Environment: Onsite. University Park, CO

Pay Range: $20/hr

Internship Timing: This position will be available from June 2025 – August 2025. Start and end dates of internship are flexible.

Key Responsibilities

·         Contact IMI’s distributors to review electronically entered orders that do not meet our minimum order value to ensure orders meet criteria for processing and shipment.

·         Reviewing customer order data and clearing price and part number discrepancies.

·         Assist with data entry and updating customer records

·         Project Work: partner with Senior members of the team to improve our Knowledge Base (training documentation resources) so future Customer Experience employees are set-up for success.

·         Provide general administrative support to the Customer Experience team

Critical Competencies for Success

·         Currently pursuing a college degree

·         Strong attention to detail and accuracy

·         Proficiency in Microsoft Excel and other MS Office applications

·         Good organizational and time-management skills

·         Ability to work independently and as part of a team

·         Eagerness to learn and develop customer-facing skills

What IMI Can Offer You

At IMI, one of our top priorities is to create an inclusive culture of health. We strive to remove barriers to care (whether that be physical or financial) and in doing so, we offer choice for all your health and wellbeing needs. 

See below for a general overview of our amazing perks and benefits:

·         Multiple health plans to choose from: HMO, PPO, and High Deductible Health Plans with a low-cost share

·         Best-in-class 401K plan with zero vesting and up to 6% contribution matching

·         14-week maternity leave at full pay following one year of service (Adoption benefits are equivale