Customer Experience Communication Specialist Intern

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

We’re looking for a summer intern to join our Transformation team. The Customer Experience Communication Specialist Intern will support employee communication and engagement strategies to accelerate our customer- obsessed culture. Refresh how we package and use customer insights to inform strategic decisions and evaluate employee activation tactics.

 

Responsibilities 

• Refresh Customer Insights Hub

• Create compelling PowerPoint presentations, visual representations, video communications.

• Support CX immersion events, experiences for employees in various departments, customer call listening, breakouts, executing and creating events and immersions. Support the CX summit event planning.

• Demonstrate a positive, open and flexible mindset during times of change and ambiguity 

• Reputation & Brand Management: Understand and consider reputational impacts in planning and communications; protect and build the brand’s reputation with multiple stakeholders 

 

Qualifications 

• Currently pursuing a bachelor’s or graduate degree, preferably in communication, business, marketing, design, or related field 

• Start Date: May/June 2025

• Strong cross-collaboration and communication skills; attention to detail and organization; ability to multitask and manage multiple priorities; ability to successfully manage and deliver results under short timelines 

• Experience with Zoom, Microsoft Office, Microsoft PowerPoint, Microsoft Teams, Microsoft Outlook, Canva, Video Editing, or other creative software. 

Skills

Canva, Communication, Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Results-Oriented, Video Editing

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

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