Customer Experience Associate - Pathway Cohort Participant

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

As we continue to build...

We’re seeking curious thinkers looking to co-author the next chapters of our story. Joining now means helping shape our vision, structures and systems; playing a key-role as we launch into our ambitious future.

About the team:

The CXR Pathway Program serves as an entry point for talent to build a career in financial services. The CXR Pathway will help you build foundational knowledge and gain confidence to attain the required licenses to become a registered broker alongside your cohort. We demonstrate radical customer focus related to a range of needs from simplistic to complex through email, phone and/or chat channels.

As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers' experience using our products as seamless as possible. We offer a variety of schedules crafted to meet our customers and employee needs.

What you’ll do day-to-day:

• Delivering an outstanding customer experience for customers through email, chat, and phone channels
• Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating improved ways to serve our customers
• Growing your financial services expertise as you develop proficiency in a range financial concepts
• CXR Pathway Program Outline:
  • Step 1: Licensing Focus & Completion (with paid study time)
  • Step 2: Training & Proficiency

About you:

• Self-starter and ambitious learner who is comfortable with ambiguity and a fast paced environment, embracing coaching, feedback, and goal setting.
• Ready to demonstrate commitment and resilience over ~12 weeks to achieve licensing (FINRA SIE, Series 7 & Series 63) alongside the rest of your cohort
• Able to exercise independent thought and judgment, adapt to new tasks, and able to prioritize tasks in a multi-task environment
• Excellent written and verbal communication skills with a passion to support customers through various channels
• Effectiveness and willingness to adapt to CX experience delivery through phone and written channels
• Ability to quickly defuse customer anxiety through exceptional customer service skills
• Schedule flexibility as we evolve to meet the growing demands of our customers (initial and/or future shift assignment may include evenings and weekend hours)

Bonus points:

• FINRA licenses (SIE, Series 7 & 63)
• Experience working in a call-center environment
• Experience working in the financial services industry
• Bachelor's degree in Business or Finance

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. You can view comp zones for our US office locations in the table below. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Office locations (by comp zone)
US Zone 1: Menlo Park, NYC, Seattle, Washington DC 
US Zone 2: Denver, Westlake (Dallas), Chicago 
US Zone 3: Lake Mary

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit