Customer Engineer

WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 5.5 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love.

Customer Success Engineer (EdTech)

Role Description:
As a Customer Success Engineer, you will bridge technical engineering with client success, ensuring seamless integrations, resolving technical challenges, and delivering outstanding onboarding and post-sales support. You will design and implement scalable solutions, customize generative AI tools to fit customer needs, and serve as a trusted technical advisor to internal teams and external clients. This role requires both technical expertise and strong communication skills to translate complex technical concepts into accessible solutions for educators, administrators, and non-technical stakeholders.

Responsibilities:

1. Technical Implementation and Support
   Serve as the primary technical point of contact for integrations (e.g., SSO, Clever, API), providing support during onboarding and implementation while reducing reliance on engineering.

2. Generative AI Customization
   Customize AI tools with prompt engineering and workflows based on customer needs to improve educator outcomes.

3. Documentation and Operational Efficiency
   Create and maintain clear, user-friendly technical documentation to streamline onboarding, integration, and support.

4. Cross-Functional Collaboration
   Partner with internal teams (engineering, CX, product, sales) to align on technical solutions and support both pre- and post-sales efforts.

5. Proof-of-Concepts and Prototypes
   Develop prototypes and integration demos to showcase technical capabilities in customer engagements.

6. Customer-Focused Innovation
   Leverage customer feedback and usage data to surface insights that inform product and engineering roadmaps.

Qualifications, Competencies, and Skills:

• Strong technical acumen with the ability to debug integration issues (e.g., SSO, APIs) and troubleshoot effectively.

• Proficiency in modern web development technologies, including JavaScript (Node.js, React, TypeScript), PostgreSQL, and SSO protocols (OAuth 2.0, OpenID).

• Familiarity with SQL, Metabase, or similar data tools for reconciliation and insights.

• Excellent communication skills to work with both technical and non-technical stakeholders.

• Strong problem-solving skills with a customer-first approach to technical challenges.

Experience:

Required:

• 2+ years in a technical role such as Customer Success Engineer, Technical Implementation Specialist, or Pre/Post-Sales Engineer.

• Demonstrated expertise in API integrations, SSO systems, and generative AI customization.

• Proven ability to manage and resolve technical integration challenges in client-facing environments.

Preferred:

• 5+ years in a technical role in EdTech such as Customer Success Engineer, Technical Implementation Specialist, or Pre/Post-Sales Engineer.

• Experience with Edlink or other EdTech integration platforms.

• Familiarity with ticketing systems and process improvement methodologies.

• Background in both Customer Success and Engineering functions, showcasing versatility and a collaborative mindset.

• Startup experience and the ability to thrive in a fast-paced, dynamic environment. 

Notice: Priority Deadline and Review Start Date

Please note that applications for this position will be accepted until 6/29/25 - applications received after this date will be reviewed on an intermittent basis. While we encourage early submissions, all applications received by the priority deadline will receive equal consideration. Thank you for your interest, and we look forward to reviewing your application.

Why Join Us?

• Work on cutting-edge AI technology that directly impacts educators and students.

• Join a mission-driven team passionate about making education more effi