Customer Enablement Specialist

Hi, We’re AffiniPay! 

AffiniPay is a leading fintech company, based out of Austin, Texas. As the market leader in professional services payments and practice management software, AffiniPay’s tech products serve legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! 

We are looking for a professional and highly motivated problem solver to join our Customer Enablement Team. As a Customer Enablement Specialist, you will serve as the initial point of contact for all new clients demonstrating the value of our payment solutions. You are an effective problem solver and someone who thrives in dynamic environments, with a curiosity about learning new concepts quickly and a drive to continually improve the customer experience. You have excellent interpersonal skills and are analytically minded, self-starting, detail-oriented and skilled at solving problems and explaining sophisticated issues. You will be equally passionate about AffiniPay’s solutions as you are about crafting outstanding customer experiences.

What You'll Do:

• Welcome all new accounts to AffiniPay by conducting phone or screenshare consultations/training sessions ensuring our new customers are comfortable in the new system.
• Quality check new accounts and complete a final inspection of the account . This includes tasks such as checking for typos, confirming account information is accurate.
• Encourage product adoption with customers by sharing tips, tricks, and best practices.
• Assist in account updates to better fit customers’ business needs.
• Provide technical support via email and phone to answer any questions customers may have about their new account.
• Help assist with special projects as needed
• Other duties as assigned

About You:

• Bachelor’s degree or equivalent experience
• Must have excellent interpersonal and professional communication skills; both written and verbal. Must have friendly, clear, and strong speaking skills.
• Maintain a high level of professionalism, integrity, and ethics
• Excellent time management and people skills
• Works well in a team setting
• Must be able to react positively to difficult situations and adapt to changes in processes.
• 2+ years of experience in a customer service position
• Knowledge of Windows, PowerPoint, Word, Excel, or similar programs required
• Located in Austin, Texas and willing to work in a hybrid work schedule

Our Story

Founded in 2005, AffiniPay’s mission is to build technology products that helps professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay’s products serve legal, accounting, architectural, engineering and construction firms. Our portfolio of software solutions include MyCase (Legal Practice Management Software), CASEpeer (Practice Management for Personal Injury Firms), Docketwise (Immigration & Case Management Software), and Woodpecker (Legal Document Automation). Our portfolio of payment solutions include LawPay (Legal), AffiniPay for Associations (Associations), CPACharge (Accounting Professionals), and ClientPay (Architect, Engineer, and Construction). AffiniPay’s products serve over one hundred thousand users, and we are noted as one of the fastest growing tech companies in Austin, Texas. We are constantly looking for talent to join our team to continue playing a key part in unlocking our potential. 

 

Diversity, Equity & Inclusion at AffiniPay

At AffiniPay, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. 

 

Benefits that Benefit You! 

As a people first culture, we believe it is important that our teammates are happy, healthy, and productive.  In order to best support that, AffiniPay provides award-winning benefits that can make a difference in your life - right now and for the future.

• All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
• Have some fur babies?