Customer Education Specialist

2,000 student lives saved - SaaS - EdTech

Student Wellness & AI products are recognized as the EdTech Products of the year.

Awarded TOP PLACE TO WORK 3 years in a row 

 

Summary:

 

The customer education specialist will work with the Director to launch and expand our professional services department. The Customer Education Specialist will be the training and development specialist who designs content and delivers virtual and in-person customer-facing training.

Reporting to the Director of Professional Services, you will first master Securly products and understand the needs of our customers in K-12. Then, you will break down concepts and best practices into easy-to-understand educational materials to teach our customers how to use our products best. This is an exciting opportunity for someone passionate about teaching and helping others learn and achieve their goals.

 

What You Will Do:

• Create customer-facing training materials that are easily digestible and engaging, including videos, e-learnings, audio recordings, in-person/classroom presentations, webinars, and other learning paths
• Identify ways to educate various customer personas such as student services, administrators, technology managers, and other end users.
• Create courses and learning pathways
• Grow our customer-facing educational materials, ensuring content is organized and searchable.
• Deliver client-facing training and webinars that are easy to absorb and address a wide variety of business and technical uses
• Manage end-to-end training events and logistics, including upfront registration, communication, enrollment, event planning, materials management, onsite logistics, and post-course evaluations
• Work closely with product teams to ensure training curricula is always up-to-date and capture new features as needed.

KPIs

• Completion of initiatives to improve quality, reliability, and repeatability of services.
• Delivery metrics (i.e., customer satisfaction, on-time delivery, utilization).

 

Preferred Qualifications, Skills, and Experience:

• Bachelor’s degree in education
• Deep understanding and experience designing and delivering professional development for K12 audiences (student services/Administration/technology managers and other staff)
• Experience in a similar role in the professional services environment
• Basic understanding of instructional design principles such as ADDIE
• Self-starter with an established track record of effectively managing multiple projects and deadlines and working in a dynamic, fast-paced team environment
• Ability to write clear, engaging, and effective training content
• Experience using a Learning Management System to keep training content organized
• Experience using video and audio editing software
• Ability to manage multiple projects simultaneously and effectively manage priorities
• Experience using data to inform and continually adjust content management and delivery
• Exceptional presentation skills

 

We are an equal-opportunity employer and value diversity in our company. Therefore, we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

About Securly, Inc.

• Recognized as Top Place to Work 3 years in a row
• Product of the three years in a row
• Securly One Page
• 45-second cloud product demo

Innovation - Our innovative products and talented people have;

• Established Securly in over 20% of the US market and growing rapidly internationally
• Implemented Securly into 15,000+ schools
• Monitored more than 5+ billion online activities
• Revolutionized student wellness and school safety for more than 10+ million children
• Saved the lives of more than 2000+ children

Some of the Perks

• Recognized as Top Place to Work for multiple years in a row
• Robust company-sponsored benefits package
• Unlimited free access to well-being and mental health resources
• Unlimited Vacation (Flex Time)
• Annual $1,000 Employee Professional Development Stipend
• Holiday Break - closed the week between Christmas and New Year
• 401k with employer match
• Remote fir