Customer Director

Why Faculty? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here . We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen. About the team Our Retail and Consumer team is dedicated to helping clients deliver their strategic objectives through the successful application of Data Science and Frontier AI. Our work spans the full spectrum of AI capabilities from machine learning to computer vision, simulation, optimisation, generative AI, agentic systems, and bringing these capabilities together in decision intelligence applications. Our solutions help clients understand and better engage with customers, improve commercial and trading decisions, improve the efficiency of end to end operations, and improve colleague experience. About the role As a Customer Director, you’ll play an influential role in growing our most impactful accounts and shape our go-to-market strategy in order to achieve our ambitious growth targets. You will act as a strategic partner to our Retail clients, helping them reinvent the way they engage with customers, and the way they operate across commercial, supply chain, stores, online and support functions with AI. You will build enduring relationships with senior stakeholders, drive commercial strategy, and oversee multidisciplinary delivery teams to ensure cutting-edge AI deployments are secure, reliable, and grounded in real-world impact. This is an opportunity to help build a distinctive practice inside a company with world-class technical depth and the ambition to set the standard for AI in the Retail sector. The ideal candidate will be T-shaped: broad enough to advise across AI for a range of firms including adjacent consumer facing sectors, with deep experience in Grocery and/or Fashion & Apparel sectors. We are particularly interested in candidates who have delivered enterprise AI solutions that have enabled real world impact. What you'll be doing: Driving revenue growth; identifying strategic opportunities to expand current accounts and identifying new clients within the Retail sector (specifically Grocery and Fashion & Apparel) Leading complex AI transformation programmes for major Retail clients, moving from strategic thin