Customer Development Coordinator

About Us

Company Overview

Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across United States and Canada.  In conjunction with Unified Door & Hardware Group (UDHG), a premier provider of commercial door, frame, and hardware solutions, FBM supports a broad range of construction and architectural projects nationwide.

 

Together, FBM and UDHG’s 8,000+ Team Members are committed to operational excellence, innovation, and employee development.  By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets.  As the organization continues to grow and evolve following the recent acquisition by Lowe’s, we are investing in strong, forward-thinking talent to support our long-term success.

Overview

Position Overview

Foundation Building Materials (FBM) is seeking a detail-oriented and highly organized Customer Development Coordinator to support multiple regions across the business. This role is primarily administrative and operational, focused on supporting sales teams, coordinating customer-related processes, and ensuring accuracy across systems and documentation.

 

The ideal candidate thrives in a fast-paced environment, excels at managing multiple priorities, and plays a key role behind the scenes to ensure a seamless customer and sales experience. This position does not carry individual sales quotas or assigned accounts but is critical in supporting overall business operations and customer satisfaction.

Responsibilities and Qualifications

Key Responsibilities Administrative & Sales Support

• Provide administrative support to sales teams across multiple regions, including quote entry, order processing, and documentation management
• Assist with preparing and processing customer quotes, ensuring accuracy and completeness
• Support order lifecycle activities, including entry, updates, and coordination with internal teams
• Maintain organized and accurate records of customer interactions and transactions

  Customer & Internal Coordination

• Act as a central point of contact for internal teams to support customer-related inquiries and requests
• Coordinate with sales, operations, and logistics teams to ensure timely and accurate order fulfillment
• Assist in resolving customer issues by gathering information and facilitating communication across departments
• Support a seamless customer experience through timely follow-up and attention to detail

  CRM & Data Management

• Maintain and update CRM with accurate customer, order, and activity data
• Ensure data integrity across systems to support reporting and operational efficiency
• Generate reports and assist with tracking key metrics as needed

  Product & Process Support

• Develop a working knowledge of FBM products, systems, and processes
• Support internal teams with product-related information and documentation as needed
• Participate in training to stay current on systems, tools, and processes

  Additional Responsibilities & Miscellaneous

• Perform other duties as assigned to support customer development and corporate objectives

  Qualifications

• High school diploma or equivalent required; Associate or Bachelor’s degree preferred
• 2+ years of experience in a customer service, administrative, or sales support role
• Experience working with CRM systems and Microsoft Office (Excel, Outlook, Word)
• Strong organizational skills with the ability to manage multiple tasks and priorities
• Excellent communication skills and ability to collaborate across teams
• Detail-oriented with a focus on accuracy and process consistency
• Ability to work in a fast-paced, team-oriented environment
• Experience in building materials, distribution, or related industry preferred
• Familiarity with order entry, quoting, or sales support processes preferred

 

Compensation and Benefits

Reports ToCustomer Development Manager   CompensationThe listed pay range reflects the expected base rate for this position. Within the range, individual pay may vary based on experience, qualifications, and work location within state. This is a full-time position with competitive pay and benefits.

• Base: $23.08 - $26.44 per hour
• Bonus: $1,700 per mon