Customer Contact Representative

We are currently searching for the right person to join our team as a Customer Contact Representative. 

Job Duties:

• Provide quality customer service while responding to questions from internal and external customers
• Assist customers with debit card and online banking questions
• Research and resolve customer inquiries
• Accept and make account transfers for customers via telephone
• Review mobile deposits and large checks written by our customers
• Develop and maintain an in-depth knowledge of bank products, services, department procedures and policies, and regulations to ensure accurate handling of customer inquiries
• Comply with compliance and privacy policies and procedures to maintain customer confidentiality and information protection
• Comply with all federal, state, and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures
• Complete and pass all required regulatory compliance training as assigned
• Perform any additional duties and tasks assigned by management         

Qualifications & Skills:

• Must be flexible to work a varying schedule Monday – Friday, between the hours of 8:00 am to 7:00 pm
• Bilingual (English/Spanish) preferred
• Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to change
• Strong critical thinking and problem-solving skills to meet our customer's needs
• Excellent interpersonal and verbal communication skills
• Self-starter and the ability to complete assigned duties with minimal supervision

Education, Experience & Licenses:

• High School diploma or equivalent
• Minimum six months banking or customer service experience experience preferred
• Minimum one year experience with computer skills, including Microsoft Word, Excel, and Outlook