Customer Centered Design Integrator

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Discovery & Pre-Clinical/Clinical Development

Job Sub Function:

Biotherapeutics R&D

Job Category:

Scientific/Technology

All Job Posting Locations:

Cambridge, Massachusetts, United States of America, Horsham, Pennsylvania, United States of America, Malvern, Pennsylvania, United States of America, Raritan, New Jersey, United States of America, Spring House, Pennsylvania, United States of America

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for Customer Centered Design Integrator in Malvern, Spring House, or Horsham, PA; Cambridge, MA; and Titusville or Raritan, NJ.

Purpose: The job holder contributes to shaping and executing Customer Centered Design (CCD) activities including processes, workflow, analysis, communications, and training. Responsible to support early insights assessments, facilitate product presentation workshops, support generation of customer / user experience insights plans, apply and contribute to the needs-based innovation framework, contribute to education plans, and work cross-functionally to support a competitive product presentation and best product at launch.   

You will be responsible for:

• Bring cross-functional business partners together to ensure diversity of perspectives, completeness of customer and organizational needs, and fit with program strategy to inform decisions that shape the commercial product presentation.
• Collaborate with DPD&D, CMC, and other cross-functional partners from Research & Development, Global Commercial Strategy Organization, and Innovative Medicine Supply Chain to ensure rigorous CCD decision support, apply customer insights or identify gaps necessary to address to deliver development timelines and best product and process at launch.
• Synthesize insights across multiple primary and secondary sources to evaluate portfolio and program opportunities, identify gaps, and inform decision-making. 
• Leverage understanding of the competitive landscape, clinical development, manufacturing and supply chain, and commercial launch processes to identify key unmet needs, interdependencies, decision drivers, risks, and / or opportunities to inform product presentation considerations. 
• Ensure insights, meeting minutes, and workshop output are delivered in a meaningful way to cross-functional partners with clarity on next steps. 
• Serve as a champion for CCD: Improve, change or develop new business/work processes to share knowledge, build intellectual capital, build strategic technical capabilities and promote innovation throughout the organization. 
• Cultivate team efficiency and cohesiveness and work collaboratively to implement and deliver results through the team.
• Mentor others and direct them on CCD methodology and implementation practices and establish and maintain productive collaborative relationships across the organization. 

Qualifications / Requirements:

• Education: Minimum of a Bachelor's degree in science, technology, healthcare, behavioral science, or business with a minimum of 10 years’ experience working in the pharmaceutical / biopharmaceutical industry or Master’s degree with at least 7 years’ experience.  

Skills/Experience:

Required:

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Experience in patient centric product design and/or voice of customer methodologies an