Customer Care Support (Data entry)

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s protein and salt business, where we provide wholesome, high-quality food products to a wide range of customers, from foodservice operators and grocery stores to manufacturers and exporters.

Job Purpose and Impact

The Customer Care Support (Data entry) will perform administrative tasks for customer service activities. In this role, you will help execute well established customer service activities for a single site team.

Key Accountabilities

• Government Road Salt Bid and Contract related data entry in to SAP and Salesforce programs to track and analyze the market.
• Support development and maintenance systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Provide straightforward administrative support in executing customer service strategies.
• Contribute to validate, communicate and coordinate customer service strategies.
• Perform basic administrative or clerical tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned.

Qualifications

 

Minimum Qualifications

• High school diploma, secondary education level or equivalent.
• Minimum of two years of related work experience.
• Microsoft Office suite experience specifically Microsoft Excel.

 

Preferred Qualifications

• Associate’s degree.
• Salesforce experience.
• SAP experience.

 

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Position Information

• Relocation assistance will not be provided for this position.
• This is a hybrid job (office/home) in North Olmsted, OH.
• Extensive benefit package offered! Including: Medical, Dental, Vision, Life, Disability and Accident insurance, Flexible Spending Accounts (FSAs), 401k plan (with company match), Company-funded Employee Retirement Account, Tuition reimbursement program, Paid Time Off, Paid Holidays and Comprehensive employee assistance resources. Learn more at: www.cargill.com/myhealth 

 

Equal Opportunity Employer, including Disability/Vet