Customer Care Specialist

Job Title: Customer Care Specialist

At Enable Dental, we're dedicated to providing our patients with a warm and welcoming experience. We believe in the power of smile, and as a Customer Care Specialist, you'll play a key role in making our patients' visits as pleasant as possible. If you're a friendly, outgoing person who loves helping others, we want to hear from you!

Key Responsibilities:

• Engage warmly with patients and understand their needs.
• Answer phone calls and respond to inquiries in a timely and professional manner.
• Schedule appointments and manage patient records efficiently.
• Assist with billing questions and resolve issues with a smile.
• Work closely with the clinical team to ensure seamless patient experiences.
• Promote dental health education and offer information on our services.
• Gather patient feedback to help us improve our services.

What We Offer:

• A friendly and supportive work environment.
• Opportunities for personal and professional growth.
• Competitive salary and benefits package.
• Employee discounts on dental services.

Requirements

Qualifications:

• Must be available Monday through Friday 8am- 5pm PST.

• High school diploma or equivalent.
• Previous experience in customer service, preferably in a healthcare setting.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Genuine passion for helping others and improving their experiences.

Benefits

Compensation: $18.00/hr

Benefits: Medical, Dental, Vision, Life Insurance, Short Term and Long Term Disability insurance. 401k, PTO and Paid Holidays.