Customer Care Representative I

Job Summary:

Responsible for acting as a liaison between citizens and the Automated Photo Enforcement Programs. Provide day to day contracted services to external clients.  Contracted services may include technical or non-technical customer support and transaction processing services.

Job Description:

Job Summary

Responsible for acting as a liaison between citizens and the Automated Photo Enforcement Programs. Provide day to day contracted services to external clients.  Contracted services may include technical or non-technical customer support and transaction processing services.

Core Responsibilities

• Manage substantial amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Receive/process payments by citizens that utilize the walk in payment center.
• Issue receipts, keep track, reconcile all cash, and check transactions made by citizens that utilize the walk in payment center.

What you bring to the role:

• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening skills
• Customer oriented and ability to adapt/respond to diverse types of situations
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Education

• High School Diploma or equivalent.

Knowledge

• Basic computer knowledge.
• Applies basic operational processes or analytical skills to perform straightforward activities.

Skills

• Strong problem solving and critical thinking skills.
• Strong communication skills

Abilities

• Ability to prioritize, multi-task, and perform effectively under pressure.
• Ability to influence and lead individuals towards business goals.

Other

• Self motivated,
• Self-starter
• Ability to work with minimal  direction.

Preferred Qualifications

• Understands how the assigned duties relate to others in the team and how the team integrates with others.
• Ability to apply basic operational processes or analytical skills to perform straightforward activities.
• Has basic skills in an analytical or operational process to perform routine tasks.

Worker Type:

Regular

Number of Openings Available:

1