Customer Care Analyst

Are you ready to unlock your true potential?  Join a growing and global company where you can discover how you can make a big impact.

Datalliance, a TrueCommerce company is seeking customer-centric talent for our entry-level Customer Success Representative role to focus on retention and engagement of our customers. The Customer Success Representative regularly engages with clients to understand their business priorities, educate, quarterback issues and problems, and identify actions that drive high value and client retention.

The Customer Success Representative has high initiative, fosters teamwork, is calm under pressure and has the aptitude to work in a high-volume environment. Successful Customer Success Representatives are customer advocates who enjoy helping people, have excellent time management and prioritization skills, and are natural problem solvers. This person should be very technically minded; able to pick-up and learn Datalliance solutions, and foster solution adoption.

This role is a hybrid opportunity based out Cincinnati / Blue Ash Ohio Office.

As a Customer Success Representative, you will provide ongoing customer support by:

• • Responding to client questions and issues in a timely manner.
  • Assisting clients with password resets, error investigations and User ID support.
  • Maintaining and updating internal CRM - NetSuite
  • Ongoing queue monitoring
  • Special projects as assigned.

Requirements for Success:

• 1+ years experience working in high volume, customer facing environment with ability to multi-task and adjust to priorities on-the-fly.
• Data migration/manipulation experience (any platform/industry) is desired.
• Ability to learn and grasp technical concepts and thoroughly master technical applications required.
• Strong analytical, troubleshooting, and problem solving skills in order to work through errors and customer requests.
• Must have excellent customer handling and relationship-building skills.
• Strong written and verbal communication skills, including ability to create content for presentations, training and/or webinars.
• Knowledge of NetSuite a plus!.
• Strong team player but still a self-starter
• Passionate about customer success and satisfaction, with prior experience in customer success or equivalent history of increasing customer satisfaction, adoption, and retention.
• Willingness to learn is a MUST!

Datalliance, a TrueCommerce company, has specialized in helping companies implement and operate successful Vendor Managed Inventory (VMI) programs since 1991.  We were a pioneer in offering VMI as an internet-based ‘On-Demand’ service using the ‘Software as a Service’ (SaaS) approach, and have more experience in this field than just about anyone in the world.  Today, we offer an expanding range of collaborative sales and inventory optimization services based on our proven data acquisition, verification, and normalization infrastructure.