About the role
Customer Care Advisor
Outskirts of Redhill | Permanent | £31,000pa | 8am-5pm
We’re working with an established business on the outskirts of Redhill, who are looking for a Customer Care Advisor to join their team.
This is a great opportunity for an experienced customer service professional who enjoys solving problems, handling complaints & making sure customers receive a genuinely positive experience.
The Role
Handling customer enquiries via phone & email
Managing & resolving customer complaints
Investigating issues & finding effective solutions
Providing accurate information on products, services & pricing
Processing orders, quotes, returns, refunds & delivery queries
Meeting response times, service levels & customer satisfaction targets
Identifying customer feedback & helping improve processes
Recognising relevant opportunities to support additional customer needs
About You
We’re looking for someone with previous experience in customer service or customer care, ideally within a busy phone-based or multi-channel environment.
Confident handling customer complaints & challenging situations
Calm, professional & empathetic under pressure
A strong communicator with excellent listening skills
A confident problem solver who takes ownership
The Package
Monday to Friday, 8am-5pm
Offering a starting salary of up to £31,000pa DOE
25 days holiday + BH
Free onsite parking
Great benefits included
If you’re looking to make a real different to the customer experience, get in touch today to find out more
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