Customer Account Specialist (Onsite)

Date Posted:

2024-07-18

Country:

United States of America

Location:

02: Building 02 Windsor Locks One Hamilton Road, Windsor Locks, CT, 06096 USA

Position Role Type:

Onsite

Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology.

The Customer Account Specialist is the focal between customers and internal company functions regarding such matters as pricing, scheduling, contract requirements, shipping, and documentation. The ideal candidate will be responsible for processing and administering orders, preparing general correspondence, and coordinating customer service needs while being a contributor to a dynamic team environment, being proactive and results oriented, and possessing communication, analytical, and problem-solving skills.

What You Will Do

• Management of Repair Purchase Orders from a diverse range of Commercial and/or Military Airline customers
• Focus on external and internal customer support
• Action daily queue management such as inductions, quoting, turn-time mitigations, customer status reports, assist with on time delivery metrics and objectives, etc.
• Participate, engage, and support customer meetings – virtually and/or in-person
• Build and maintain customer trust and relations
• Our team is dynamic and fast-paced. The ability to adapt to our constantly evolving environment and priorities is essential.
• This role will provide numerous opportunities that will help build your aerospace and customer relations experience with both commercial and military platforms
• Previous account specialists have progressed to various roles within Collins Aerospace, such as production control, operations team leaders, program management, supply chain, etc. 

Qualifications You Must Have

• Typically requires a University Degree and less than 2 years prior relevant experience or in absence of a degree, 6 years of relevant experience 
• U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here:  https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Qualifications We Prefer

• Customer Service experience
• SAP experience
• Microsoft Word/Excel/Powerpoint

What We Offer

Some of our competitive benefits package includes:   

• Medical, dental, and vision insurance  
• Three weeks of vacation for newly hired employees  
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option  
• Tuition reimbursement program 
• Student Loan Repayment Program  
• Life insurance and disability coverage  
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection 
• Birth, adoption, parental leave benefits 
• Ovia Health, fertility, and family planning  
• Adoption Assistance           
• Autism Benefit  
• Employee Assistance Plan, including up to 10 free counseling sessions  
• Healthy You Incentives, wellness rewards program 
• Doctor on Demand, virtual doctor visits  
• Bright Horizons, child and elder care services 
• Teladoc Medical Experts, second opinion program  
• And more!  

Learn More & Apply Now!

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.  

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This role is also eligible for the Re-Empower Program.  The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey.  Over t