Customer Account Representative

Company Description

Catch Vibe Voice is a dynamic and forward-thinking company focused on delivering impactful advertising solutions that connect brands with audiences in meaningful ways. We specialize in creating strategic, results-driven campaigns built on creativity, precision, and strong communication. Our team values professionalism, collaboration, and continuous development, offering an environment where talent is recognized and growth is encouraged.

Job Description

We are seeking a Customer Account Representative to join our San Antonio team. This role is ideal for individuals who enjoy working directly with clients, managing accounts, and ensuring a high level of customer satisfaction. As a key point of contact, you will support clients, address inquiries, and help maintain long-term business relationships through effective communication and problem-solving.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts

• Maintain accurate and up-to-date account records

• Respond to customer inquiries in a professional and timely manner

• Coordinate internally to ensure client needs are met efficiently

• Assist with account updates, service requests, and follow-ups

• Build and maintain strong, long-term customer relationships

Qualifications

• Strong verbal and written communication skills

• Professional attitude with a customer-first mindset

• Ability to manage multiple accounts and priorities effectively

• Strong organizational and problem-solving abilities

• Comfortable working in a fast-paced, team-oriented environment

• Willingness to learn and grow within the company

Additional Information

• Competitive salary ($50,000 – $55,000 annually)

• Opportunities for professional growth and career advancement

• Ongoing training and skill development

• Supportive and collaborative work environment

• Stable full-time position with long-term potential