Customer Account Representative

Company Description

About Us
At Captura Hall, we are dedicated to excellence in business support services, creating streamlined solutions that empower organizations to operate efficiently. Our company fosters a professional and collaborative environment where every team member plays a vital role in delivering top-tier experiences for our clients and guests.

Job Description

Job Description

Captura Hall is seeking a detail-oriented and proactive Customer Account Representative to join our dynamic team. In this role, you will serve as a key liaison between our clients and internal departments, ensuring a smooth and professional experience throughout the customer journey. The ideal candidate will have strong communication skills, problem-solving abilities, and a dedication to client satisfaction.

Responsibilities

• Manage a portfolio of customer accounts with a focus on retention and satisfaction

• Respond to client inquiries promptly via phone and email

• Process orders, track shipments, and resolve billing or delivery issues

• Coordinate with internal departments to meet customer expectations

• Maintain accurate records of customer interactions and transactions

• Provide product or service information and suggest relevant solutions

• Follow up on customer feedback to ensure continuous improvement

Qualifications

Qualifications

• High school diploma or equivalent (Associate's or Bachelor's degree preferred)

• 1+ years of experience in customer service, account management, or a related field

• Strong verbal and written communication skills

• Excellent organizational and time management abilities

• Proficient in Microsoft Office and customer management systems (CRM experience is a plus)

• Ability to multitask and work independently in a fast-paced environment

Additional Information

Benefits

• Competitive salary ($59,000 - $64,000)

• Opportunities for professional development and career growth

• Comprehensive training and onboarding support

• Friendly and supportive team environment

• Health, dental, and vision insurance options

• Paid time off and holidays