Customer Account Representative

Company Description

About Us

At Every Word Code, we are committed to creating seamless experiences for our customers by combining innovation, efficiency, and reliability. As a forward-thinking company dedicated to growth and excellence, we value professionals who are customer-focused, detail-oriented, and motivated to contribute to our continued success.

Job Description

Job Description

We are currently seeking a professional and detail-oriented Customer Account Representative to join our team in Dallas, TX. This role is essential in maintaining high levels of client satisfaction by managing customer accounts, addressing inquiries, and ensuring seamless communication between clients and internal teams.

Responsibilities

• Manage and maintain assigned customer accounts with professionalism and attention to detail

• Respond promptly to client inquiries and resolve any issues efficiently

• Coordinate with internal departments to ensure customer needs are met

• Monitor account activity, update records, and report on account performance

• Assist in preparing service agreements, proposals, and client documentation

• Ensure customer satisfaction through proactive support and regular follow-ups

Qualifications

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred

• Minimum of 1–2 years of experience in customer service, account management, or related field

• Excellent communication and interpersonal skills

• Strong organizational and time-management abilities

• Proficiency in Microsoft Office Suite and CRM tools

• Ability to multitask and work independently in a fast-paced environment

Additional Information

Benefits

• Competitive salary: $50,000 – $55,000 per year

• Opportunities for professional growth and advancement

• Ongoing skills training and development programs

• Supportive and collaborative work environment

• Paid time off and company holidays

• Comprehensive health and dental coverage