Customer Account Manager - Target

Foods you love. Brands you trust. And a career that empowers you to grow. 
 
At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

 

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
 
This position is not eligible for Visa Sponsorship.

 

 

Nestlé Coffee and Beverage Division is on a mission to elevate how our consumers experience our products. We elevate everyday moments with each sip. With brands like Starbucks, Coffee-Mate, Nescafé, Nesquik, Natural Bliss, Seattle’s Best Coffee and Blue Bottle, our diverse product portfolio is brimming with rich and fulfilling opportunities for motivated individuals. 

Job Summary and Mission 

The Customer Account Manager supporting Target plays a critical role in driving the Division’s success by growing gross revenue, net revenue, and market share across assigned business segments. This role is responsible for building brand awareness and strengthening the customer partnership through retail business-building activities, as well as the development and execution of Target-specific sales, category, and marketing plans.

Summary of Key Responsibilities 

Responsibilities and essential job functions include but are not limited to the following: 

Leadership: Setting challenging goals, developing interpersonal capability, and modeling how we work together 

• Identifies and communicates key priorities and ensures the cross functional team promotes a successful demeanor, confidence in leadership, and teamwork to achieve business results 

• Provides leadership to field Sales Operations teams and partners via ongoing communications, market visits, customer-specific program presentations and individual mentor 

• Leads discussions and pre-planning process in preparation for business planning meetings  

 

Planning and Execution: Developing strategic and operational plans, running execution, and measuring results: 

• Develops and implements retailer-specific annual sales plans, focused on product distribution, placement, pricing and promotional activity in line with established Nestlé sales guidelines 

• Leads sales processes/procedures to maintain strategic and value-added programs that are aligned with key customer initiatives and business goals 

• Handles promotion funds effectively for assigned segments by leading the customer to use and run promotional funding in an efficient and productive way 

• Collaborates with Shopper Marketing team to design and recommend shopper marketing programs and digital advertising strategy 

• Partners closely with Category Management team to analyze data and trends relevant to the category; this includes identifying ways to continue to improve the Target digital shelf 

• Partners with Commercial Development team to deliver customer-specific business plans to drive assigned sales and profit goals 

• Prepares and executes negotiation process with customer for assigned business segments 

• Analyze Sales, Share and ROI results and leverage learning into future plans  

 

 

Business Requirements: Providing functional expertise and executing functional responsibilities: 

• Responsible for all details related to the day-to-day business (i.e. volume, forecasting, deductions, price changes, trade management etc.) 

• Plans, directs, and communicates monthly, quarterly and annually business plans to internal and external partners 

• Ensures customers are executing within Nestle Policies and Procedures  

• Builds positive relationships with customer 

• Updates and advises leaders to business challenges requiring gap planning and process improvement 

Partner Development & Team Building: Providing partners with coaching