CS Business Development Sr. Specialist

POSITION:  Customer Service Business Development Sr. Specialist

LOCATION:  Mahwah, NJ

Recruitment Salary Range:  $92,000 - $115,000*

 

 

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

 

Reporting to the Customer Experience & Commercial Revenue Director, you will be responsible for generating revenue for the Customer Experience & Commercial Revenue department in JLR through the retailer network in North America.

 

WHAT TO EXPECT:

In this role, no two tasks are the same. With lots of projects and relationships to build with people across the business and beyond, it’s a challenge that will help your career grow within an iconic organization. Here’s what to expect:

 

• Parts Revenue Responsibility: 
  • Customer paid parts budget and performance
  • Parts revenue business plan creation and deployment 
  • Performance tracking with JLR NA Field Team and at retailer level
  • Seasonal initiatives to achieve incremental parts revenue
• Parts Wholesale program (Trade):
  • Act as the liaison between JLR Global and the contracted vendor in market
  • Coordinate daily activities with vendor to achieve wholesale program targets
  • Manage Trade business reporting and program strategy
  • Develop and deploy initiatives to achieve incremental wholesale parts revenue based on retailer and independent repair facilities’ demands
  • Work closely with parts pricing, marketing, purchasing and other customer experience groups to best leverage this program   
• Revenue through Remanufactured Parts:
  • Single point of contact for remanufactured parts in market
  • Address and resolve retailer or field team inquiries on remanufactured parts
  • Work closely with global to best define high potential areas for remanufactured parts

•  eCommerce Platform

  • Develop business plan to create an eCommerce platform in North America 

  • Generate revenue from this new initiative for JLR

• ​​​​​​​Perform other duties as required

 

WHAT YOU WILL NEED:

Along with your ambition to achieve the exceptional, there are several skills that you’ll need to have to help you succeed here, including:

 

• Bachelor’s Degree is preferred, or equivalent work experience
• 5+ years of operational experience in Customer Service/ Business Development/ Revenue
• 5+ years of experience in driving and implementing strategic projects and programs
• Ability to manage and communicate with stakeholders
• Ability to prepare and manage a budget
• Ability to analyze data and draw business conclusions
• Good understating of retail service operations
• Strong negotiating and change management skills

 

 

Schedule:  Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days)

 

 

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