Cross Functional Store Manager

6125 - Algonquin - 2401 N. Huntington Dr., Algonquin, Illinois, 60102

CarMax, the way your career should be! 

Cross Functional Store Manager in Training

Position Overview: Under limited supervision by the Location General Manager (LGM), the position is responsible for leading and developing a team of 10-15 cross-functional associates to deliver a world-class selling experience to CarMax customers. This manager stays actively involved in the sales process and creates a culture of learning by driving training to support the CarMax sales process. The manager will oversee a broad spectrum of store operating processes and procedures in an effort to exceed sales goals and achieve effective execution of CarMax policies.

Why CarMax? At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Team Overview: The Cross Functional Store Manager in Training will work closely with the Location General Manager and other business managers to ensure the effective execution of CarMax policies and procedures. This role is integral in developing a team of cross-functional associates to deliver exceptional customer experiences and achieve store performance metrics.

Role Responsibilities:

· Strategizes to achieve store’s budgets and performance metrics based on corporate business assumptions and LGM prescribed guidelines.

· Proactively plans for the daily business based on volume and staffing. Executes plans to ensure associates have the tools and training required to deliver a simple and seamless process to the customer tailored to their needs.

· Analyzes and presents store business results and reports them to the Location General Manager and supporting business managers as needed.

· Actively monitors and adjusts staffing levels based on business needs and staffing model.

· Opens and closes the store per schedule. Provides management coverage for the entire store.

· Responsible for managing all aspects of key CarMax Business areas and operating procedures through execution of Area of Responsibility (AOR) duties, leading cross-functional teams and problem-solving opportunities.

· Manages positive associate relations and associate development and role models successful behaviors to drive performance through timely and effective feedback including, but not limited to: Individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process.

· Resolves associate issues in a timely manner and takes appropriate partners.

· Interviews, hires, trains, and promotes associates to support store operations and company growth.

· Leads training and development activities across business areas, including sales, service operations, merchandising, and business operations, to positively impact the customer experience, maximize execution, and minimize risk.

· Partners with and develops associates to resolve customer issues.

· Obtains and responds to customer feedback by directly interacting with customers, internal staff, written surveys as needed.

· Partners with appropriate departments and regional team members as needed.

· Ensures team adheres to asset protection and risk management processes and procedures. Researches and approves transactions that are identified as exceptions to normal business conditions.

· Executes AOR responsibilities according to company guidelines and checklists.

· Manages cash and other payment procedures and paperwork processes associated with the sale, wholesale, service, and purchase of vehicles.

· Identifies and raises awareness of opportunities to reduce waste; analyzes and identifies process improvements.

· Adheres to all CarMax policies and procedures including, but not limited to risk management, loss prevention, standards of professional appearance, and proper recording of time.

· Performs duties and tasks