Critical Environment Operations Manager

Overview

Microsoft’s Cloud Infrastructure and Operations (MCIO) is the engine that powers our cloud services. As a Critical Environment Operations Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, Office 365, Xbox, OneDrive and the Microsoft Azure platform. 

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities
Data Center OperationsClarifies and refines strategic vision to communicate to their teams and drives alignment of operational strategies with a security-first culture. Brings suggestions including security enhancement to local management team and/or global leaders or partners. Reviews Objectives and Key Results (OKRs) and Key Performance indicators (KPIs) and provides input to improve or make KPIs and OKRs more efficient/effective. Understands key business drivers and where Data Center Operations (DCOPS) feeds into business success. Understands connections between different organizations and their related initiatives. Suggests or recommends risk-based decisions or escalates based on what is best for business and strategy, and without all the data. Frames DCOPs challenges in context of business expectations and drives business context. Understands key financial metrics, understands how to grow an organization, and exhibits a One Microsoft mentality. May change course and strategically delegates tasks.Influences guidelines that to ensure they are consistent with contractual service agreements and security standards. Holds team or organization accountable for ensuring third party compliance with Microsoft security, safety, and all other guidelines. Holds team or organization accountable for abiding by all service level agreements (SLAs). Evaluates and implements policy updates to enhance security posture across operations. Holds team or organization accountable for investigating root cause of policy faults, degradation, and security incidents and suggests improvement plans. Holds team accountable for policy plan improvements with focus on maturity and lowering costs. Drives alignment on dependencies, supplier contracts, success metrics, resource readiness, operational, supportability, and manageability criteria. Ensures audits, global and regional initiatives, and third-party guidelines are upheld. Drives accountability with landlord to adhere to MSFT service-level agreement.Advocates, follows, and adheres to processes and policy(ies) provided by security and safety governing partners. Reports immediately any safety or security issues or concerns. Ensures Root Cause Analysis (RCA) processes are followed when required. Makes recommendations for improvements to safety and security processes or procedures. Empowers and ensures team fosters and exhibits a culture of safety. Ensures no unauthorized or unescorted personnel access secured production environments, ensuring alignment with security practices and standards. Oversees and drives completion and validation of physical access list audits of personnel accessing secured production environments and related systems. Defines, specifies, and maintains physical space groupings for physical access across varying production environments. Manages non-compliance as needed, in collaboration with key stakeholders. Conducts regular reviews with health, safety, and security business partners. Evaluates regular security risk assessments of data center operations and prioritizes and aligns the design, build, and delivery of technology, tools, data, and processes to meet high security standards. Defines and communicates security Key Performance Indicators (KPIs) across teams and resolves complex action items.Demonstrates conscientiousness on cost, adheres to budget requirements, and regularly employs sound fiscal strategies to reduce costs or improve fiscal efficiency from best practices. Seeks input from team members or subject matter discipline experts as required to meet tim