About Vantage Data Centers

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview

This position will be on-site in Quincy, WA. Critical Support Specialist roles are SMEs (Subject Matter Experts) and highly-trained in specific areas within the data center electrical/mechanical space. See specialization list below.

We are looking for a Critical Support Specialist who knows what best-in-class service looks like and can make that a reality. This role is a crucial member of our facilities team, managing some of the most efficient and cost-effective data center facilities in the industry. The successful candidate for this role will work with a team of other electrical and mechanical-focused engineers performing maintenance and repair for our data center infrastructure. We take our customer requirements for uptime seriously and keep our facilities maintained to a very high standard to ensure uninterrupted service for our customers.

If you enjoy working on critical data center systems (UPSs, PDUs, Diesel Generators, ATS equipment and Building Controls), as well as industrial electrical equipment and systems that include power distribution components/wiring, electronic components, and lighting systems, know the importance of getting it right the first time and not disrupting mission critical data centers, and enjoy delighting customers with superior service, then please read on!

Essential Job Functions

• Perform detailed, specialized maintenance, troubleshooting, and operational tasks within your area of expertise, ensuring uninterrupted data center operations.

• Independently manage complex maintenance projects and system enhancements with minimal supervision.

• Respond effectively to safety incidents and emergency situations, maintaining a secure work environment.

• Exercise discretion and judgment in adapting workflows to shifting priorities.

• Collaborate frequently with internal teams across multiple organizational levels and externally with vendors and technical partners.

• Additional duties as assigned by Management.

Duties by Specialization:

HVAC Systems Specialist:

• Oversee comprehensive operations and detailed maintenance of critical HVAC infrastructure systems, including chilled water and condenser water systems, computer room air handlers (CRAH), computer room air conditioners (CRAC), humidity control systems, leak detection, commercial AC systems, constant and variable airflow systems, boilers, and air compressors.

• Provide technical leadership focused on optimization, innovation, and operational excellence within HVAC systems.

• Develop and implement detailed preventive and predictive maintenance strategies, integrating advanced techniques and data-driven decision-making.

• Act as an HVAC subject matter expert, leading efforts to resolve complex operational issues, overseeing major system upgrades, and consistently optimizing energy efficiency.

• Mentor junior personnel and contribute significantly to the development of industry standards, training programs, and technological advancements.

Low Voltage Electrical Specialist:

• Operate, maintain, and repair critical low voltage electrical infrastructure including substations, utility switchgear, transformers, feeders and distribution systems, power metering, power generators, automatic transfer switches (ATS), uninterruptible power supplies (UPS), batteries, power distribution units (PDUs), static transfer switches (STSs), remote power panels (RPPs), and associated controls.

• Conduct comprehensive inspections and preventive maintenance, implementing detailed solutions to enhance reliability and operational effectiveness.

• Act as a subject matter expert in low voltage electrical systems, providing detailed technical guidance, training, and mentoring junior team members.

• Lead complex troubleshooting efforts, document findings, and contribute significantly to procedural documentation and training materials.

Medium Voltage Electrical Specialist:

• Manage and maintain medium voltage electrical systems such as substations, utility switchgear, transformers, feeders and distribution systems, and protection and control circuitry