CRIT Special Projects Associate

SAIC

For more than 150 years, the School of the Art Institute of Chicago (SAIC) has been a leader in educating the world’s most influential artists, designers and scholars. Located in downtown Chicago with a fine arts graduate program consistently ranking among the top four graduate fine arts programs in the nation by U.S. News and World Report, SAIC provides an interdisciplinary approach to art and design as well as world-class resources, including the Art Institute of Chicago Museum, on-campus galleries and state-of-the-art facilities. SAIC’s undergraduate, graduate and post-baccalaureate students have the freedom to take risks and create the bold ideas that transform Chicago and the world—as seen through notable alumni and faculty such as Michelle Grabner, David Sedaris, Elizabeth Murray, Richard Hunt, Georgia O’Keeffe, Cynthia Rowley, Nick Cave, and LeRoy Neiman.

We offer a competitive, comprehensive benefits package:

• Generous paid time off
• Paid holidays (up to 14 days)
• Medical, dental, and vision insurance
• Generous parental, caregiver, and medical leave benefits
• Competitive retirement plan (up to 9% matching contribution)
• Tuition remission and Tuition Exchange Program
• Great employee discounts
• Complimentary general admission to participating cultural institutions
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BASIC FUNCTION:

The CRIT Special Projects Associate is a temporary position to assist with short-term seasonal projects, along with ongoing area operations. It will help support the transition of IT service management platforms, administration of related knowledge base resources, facilitating summer inventory initiatives, and management of student worker training and operations.

 

DUTIES AND RESPONSIBILITIES:

1. Work with the Director of Digital Output Technologies and Assistant Director of Technology Resources to play a key role supporting the IT service management (ITSM) platform transition from Salesforce to Freshservice.

 

2. Administer the related knowledge base resources by updating legacy knowledge base articles and Canvas training courses, along with creating new entries for Freshservice and CRIT/AIC Network Services policy and procedures.

 

3. Assist the Director of Digital Output Technologies to support daily operations of SAIC's printer fleet, including inventory management of related consumables and distribution of copy paper and other supplies as needed.

 

4. Serve as primary liaison to both Print Services and Computer Resources for campus-wide summer inventory projects involving copiers/printers and computers/peripherals.

 

5. Oversee student worker training and ongoing performance. Communicate job expectations and policies and ensure ability to perform effectively. Serve as liaison to the Director of Digital Output Technologies and Assistant Director of Technology Resources for employee complaints and initiatives.

 

QUALIFICATIONS:

• Minimum three years’ experience in ITSM platform administration with emphasis on inventory and workflow management required
• Minimum two years’ experience organizing technical information and workflows into user-friendly instructional materials required 
• Proficiency with cloud-based IT asset management platform, macOS, Google Workspace, and Microsoft Office required 
• Experience managing student employees preferred
• Excellent organizational, problem-solving, and communication skills.

Salary Grade 6

 

CLOSING STATEMENT

The Art Institute of Chicago is an Equal Opportunity Employer that recruits, hires and promotes qualified individuals without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, veteran status or citizenship. The Institute complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the Department of Human Resources at apply_help@artic.edu.