Crew Analyst

The Gig:

The Crew Analyst provides essential support in ensuring efficient day-to-day Shipboard People and Crew operations across Virgin Voyages’ four-ship fleet. This position assists the team by monitoring, coordinating, and maintaining accuracy and compliance within Shipboard People processes, systems, and financial activities between Ship, Shore, and external partners. The role focuses on administrative accuracy and People operations assistance, contributing to the full crew member lifecycle.

This gig is based at VVHQ - our swanky Virgin Voyages Head Office in Plantation, FL where we follow a hybrid work environment. We can't wait to 'sea' you in person during our Collaboration Days, Tuesdays, Wednesdays, and Thursdays, while you enjoy Mondays and Fridays' as remote days.

What You'll Be Up To:

• Support day-to-day People-related processes across the Virgin Voyages fleet, assisting with data alignment, system configurations, finance and accounting inputs, compensation and benefits administration, crew travel coordination, retention tracking, and reporting.

• Assist with Crew data entry, set-up, configuration, and lifecycle maintenance across multiple platforms (MXP, Elevate, Apollo Solutions, and other systems), ensuring accuracy through regular updates and checks.

• Review Shipboard People-related expenses and invoices for accuracy and support the reconciliation process as directed.

• Assist in reconciling expenses against forecasts to help maintain OPEX accuracy and track potential opportunities for cost savings.

• Validate and reconcile payroll data across the fleet in coordination with Ship, Shore, The Apollo Group, and Brightwell teams, ensuring timely and accurate processing.

• Provide administrative support during merit and bonus review periods across fleet roles.

• Monitor Crew benefits (including healthcare and pension programs) and escalate issues or discrepancies to relevant partners as needed.

• Support Shipboard Crew travel logistics by monitoring flight and hotel arrangements and coordinating with The Apollo Group to ensure accuracy and timeliness. Maintain a database of flight invoices and assist in tracking cost trends and variances.

• Compile and maintain Crew turnover and engagement data, prepare summaries, and support analysis to inform retention efforts.

• Conduct periodic checks to confirm visa, contract, and certification (STCW) compliance and update relevant records.

• Assist operations and hiring teams, HP partnerships, and The Apollo Group with Crew recruiting, contract preparation, onboarding coordination, and scheduling logistics.

• Track and report on Crew rotations, maintaining visibility into contract lengths, readiness, and alignment with operational plans, including compliance with contract duration requirements and associated cost reporting.

• Maintain records, prepare reports, and ensure documentation remains accurate, organized, and compliant with audit requirements.
   

SuperPowers Required:

• Bachelor’s degree in Business Administration, or related field (or equivalent experience).

• 3–5 years’ experience in HR operations, payroll, or maritime HR preferred.

• Strong knowledge of HR systems (MXP, HRIS) and Microsoft Office Suite.

• Exceptional attention to detail and ability to manage large-scale financial and personnel data accurately.

• Proven ability to handle confidential information and navigate complex Crew relations matters.

• Strong analytical, organizational, and communication skills.

• Experience in a maritime or hospitality environment is highly desirable.

What Matters to Us:

At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hangout spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.

Virgin Voyages is committed to being an Equal Opportunity Employer and encourages applications from qualified, eligible applicants regardless of their sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Our greatest strength c