Credit & Collection Associate

Company Description

In a world of vibrant color, INX stands out by blending art, science, and sustainability into every drop of ink we make.  We’re globally recognized for our innovation, and we’re A Great Place to Work-Certified™ company!

INX International is the third largest producer of inks in North America with full-service subsidiaries in Europe and South America. We offer a complete line of ink and coating solutions technology for commercial, packaging and digital applications. We expertly blend pioneering technology with a deep commitment to the environment. Dedicated to coloring a safe and sustainable future one print at a time, you can see our color chemistry on beverage cans, food and household packaging, clothing, banners, billboards and more. 

Investing in and protecting our employees is the key to our success.  Our average employee has been with us 12 years, and we recognize the significant experience and the continuous dedication of our team members. 

We’re actively seeking new talent with new ideas as we continue to provide sustainable products, service and innovation to the printing and packaging markets.

Join us in coloring a safe and sustainable future!

Job Description

This role offers a range of $30 to $33 per hour. Actual compensation will be based on qualifications such as experience, education, certifications, and skills, as well as geographic considerations.

As part of the Credit & Collection team for a chemical company, you will be responsible for:

• Post Cash receipts in a timely manner daily
  1. Post the cash received accurately and balance to the bank reports each day and at month end
  2. Trouble-shoot any discrepancies working with the internal credit and collections team as well as external customers.
  3. Have the technical acumen to accurately and efficiently utilize SAP and bank files to post correctly.
  4. Understand basic accounting concepts such as Debits, Credits, GL accounts and posting keys to have a working understanding of the underlying concepts surrounding the cash application process.
• Collect accounts in a timely manner while maintaining and developing customer relationships.
  1. Make proactive phone calls using AR aging reports
  2. Communicate via phone and email offering documentation (invoices, POD’s, etc.) to support demand for payment of invoices
  3. Negotiate payment plans for delinquent accounts and escalate to management (internal and external) as necessary
  4. Recommend outside collection placements
  5. Confer with sales personnel regarding new and existing customers when non-routine handling is necessary to achieve results.
  6. Maintain call log within SAP
  7. Reconcile invoicing and payment discrepancies
• Create and maintain the customer master files ensuring accuracy and adherence to company and JSOX policy
  1. Review and enter new customer information into SAP following corporate guidelines via the CFM (Customer file maintenance form)
  2. Trouble shoot when any discrepancies are found in the set-up information.
  3. Research set up info to ensure that the proper legal name is entered
  4. Research and supply needed information for audits and special projects.
• Analyze credit data to estimate degree of risk involved in extending credit and to establish an appropriate credit limit in coordination with sales projections.
  1. Obtain completed credit application from customer
  2. Contact banks, trade suppliers and lenders to obtain credit information.
  3. Research D&B informational reporting.
  4. Review past INX experience for existing customers.
  5. Evaluate results of investigations, prepare reports of findings, and approve credit limit within his/her authority or recommend credit limitations to management
  6. Maintain credit files in accordance with policy and procedures
  7. Monitor credit limits for active accounts
  8. Respond to external credit requests for customer payment history
• Review orders queued for failed credit check and take appropriate action.
  1. Address all orders promptly to avoid undue interruption of shipment
  2. Contact customer to address any delinquency not previously documented with a payment commitment
  3. Communicate with Customer Services and Sales for any orders that cannot be shipped
  4. Address credit limit needs for order failure due to exposure exceeding established credit limit
• Assist in reconciliation of deduction items and collect any invalid deductions.
  1. Ensure open deductions are being addressed by the appropriate personnel and are properly coded
  2. Offer supporting documentation and explanation to customer to collect for invalid deductions
  3. Report occurrences to Sales and Credit Manager where th