Creative Operations Manager

HELP US BRING THE GIFT OF HEALTH TO LIFE.

Working at Pharmavite is an experience like no other. With a focus on complete nutrition for all, each endeavor is urgent and every day counts. You'll have the opportunity to work on the #1 selling national vitamin and supplement brand, Nature Made, as well as an exciting portfolio of other products that are shaping the future of the healthy living industry. Consumer-driven innovation, high quality products and a promising portfolio, all driven by a team with a shared sense of purpose -- that's Pharmavite. Join us to bring the gift of health to life.

This role is not available for any form of immigration sponsorship or support, including completion of the Form I-983 training plan required for STEM OPT. 

This role is not available for sponsorship, including I-983 participation.

POSITION SUMMARY

The Manager of Creative Operations will partner with the Creative Director to ensure efficient and effective delivery of creative solutions. They act as the integration point between intake and output of all creative projects by focusing on project management, asset management, capacity planning, and budgeting. They excel at clearing barriers and problem solving, while gaining consensus across many stakeholders. In pursuit of continuous improvement, they will constantly evaluate resourcing, processes, and platforms.

ESSENTIAL RESPONSIBILITIES AND DUTIES

• Creative intake, traffic, and resourcing: Owns creative project intake, project management, and traffic management, assigns project IDs and templates, partners with the Creative Director to allocate design, copy, and review resources; prioritizes work based on criticality and deadlines, and manages schedules, dashboards, and cross-functional touchpoints to ensure on-time delivery in a high-volume environment

• Workflow, systems, and operations optimization: Designs, manages, and continuously improves Creative Services workflows, SOPs, and project management processes; analyzes system needs, stays current on relevant technologies, maintains the creative tech stack, and recommends new tools or enhancements

• DAM strategy and asset management: Leads asset collection, organization, metadata tagging, rights management, formatting, and archiving in the Pharmavite DAM; partners with the Creative Director to define DAM strategy, policies, and procedures; manages permissions, trains users, and supports asset retrieval

• Quality control, governance, and reviews: Manages proofing process of assets for accuracy and quality prior to final delivery, supports designers and vendors through QC processes, maintains approval and asset archives, and manages monthly cross-functional reviews of updated product packaging with documented visual and written logs

• Reporting, enablement, and business partnership: Develops and delivers onboarding and training for Creative and cross-functional teams; pulls and analyzes workflow data (capacity, turnaround times, workload, project mix) to enable forecasting; collaborates closely with Business Excellence on communications and active initiatives; manages shared creative supplies and operational needs

MINIMUM QUALIFICATIONS

Seven+ years' experience in an in-house creative department (preferred) or external agency, working in Digital Asset Management and Project Management.

KNOWLEDGE/SKILLS/ABILITIES

• Proficient Macintosh computer skills, knowledge of PC environment

• Proficient in Adobe Creative Suite, Microsoft Office, and DAM software operation

• Demonstrated ability to use AI tools (e.g., Copilot, generative AI, workflow automation) to improve speed, quality, and efficiency across creative and operational tasks

• Ability to evaluate emerging technologies and integrate them into daily workflows to enhance productivity and creative output

• Adaptability and learning agility, with the ability to quickly adjust to new tools, processes, and shifting priorities in a fast‑moving environment

• Strong attention to detail

• Demonstrated ability to communicate clearly, concisely and openly with stakeholders, team members, and vendors on project needs

• Initiative to continually maximize efficiencies and effect improvements through relationship building and monitoring of process breakdowns

• Successful track record creating and managing project timelines/traffic for a creative agency or in-house team

• Proactive mindset toward continuous improvement, experimentation, and evolving ways of working

• Bachelor’s degree or equivalent preferred

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