Creative Design Manager

SUMMARY:

This position is responsible for managing all visual content and developing strategic campaigns to support brand identity and business goals for multiple business categories. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
• Continually coach and support a multidisciplinary creative Team of designers, multimedia producers and content creators to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations.
• Develop strategically based creative. Manage the execution with the creative and design team on assignments and projects, ensuring quality standards are met along with brand adherence and consistency of delivery. 
• Actively manage team assignments, deliverables, timelines and workload to ensure on time completion of all campaign elements, creative deliverables and assets.
• Develop strategic creative concepts and manage overall brand for Spotlight 29, Tortoise Rock Casino and Tribal enterprises in multiple categories as requested.
• Manage all visual aesthetics in support of strategic goals outlined by Marketing.  Establish and adhere to project delivery timelines working in coordination with internal teams and partner stakeholders.
• Develop and actively manage brand guidelines across multiple channels, business and internal partners.
• Maintain current working knowledge of all graphics and digital production software up to an including; Adobe Suite, Final Cut Pro, Premiere and AI generated content.
• Develop strategies for all video and photo shoots. Coordinate, schedule and oversee shoots across internal teams and outside partners (as necessary).
• Oversee the development and production of broadcast, print and digital media.
• Maintain current working knowledge of all digital advertising trends and techniques.
• Manage all print materials with knowledge of final production techniques to ensure quality control and timeliness.
• Provide direction to ensure outside production partners deliver a quality product that meets expectations.
• Interact with internal clients on projects from initial consultation meetings to final approval of concept.
• Must fulfill the high demand of the company’s digital, graphic design, and motion graphic needs by accomplishing most of production in-house.
• Oversee the training and skill development of graphic and digital designers and applicable team members.
• Maintain excellent communications with all Directors and Supervisors.
• Implements approved departmental policies and procedures.
• Ensure the budget for the department is monitored and adhered to by implementing effective processes and procedures.
• Prepare necessary data for the budget in area of responsibility.
• Keep abreast of compet