CQI Business Partner

Job Description:

Job Title: CQI Business Partner
Location: Springfield, MO.
Department: Continuous Quality Improvement
Employment Type: Full-time
Shift: Monday - Friday 8:00 A.M. - 5:00 P.M.

Job Summary:

The Continuous Quality Improvement (CQI) Business Partner Collaborates with CQI, Regional Leadership, and Brightli System Support Departments to ensure operational and overall program process and performance is data-driven and results oriented. The CQI Business Partner communicates with regional operational leadership through providing timely feedback of noted trends related to environment and quality service delivery with intent of promptly mitigating risk and enhancing quality services provided to persons served. In conjunction with regional operational Leadership, the CQI Business Partner explores value-based care to increase positive outcomes. The CQI Business Partner effectively leads regional operational leadership through organizational change management processes and facilitates process improvement. The CQI Business Partner acts as a change agent by positively influencing operational leadership through exploration of processes, by identifying barriers or problems that exist and guiding leadership to address identified barriers. This individual will influence integration of program knowledge and skills by bridging gaps, connecting program leadership and linking needed skills, strengths and general program information.

The CQI Business Partner position offers…

• All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and more
• Telemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Paid Time Off - 29 days per year including vacation & holiday pay
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

Key Responsibilities:

• Act as primary point of contact from regional leadership to Continuous Quality Improvement (CQI) functional teams.
• Collaborate with other CQI functional teams to monitor key quality indicators that include accurate, timely and compliant documentation of services delivered to persons served.
• Collaborate with CQI functional teams and operational leadership to define and track measurable quality outcomes based on evidenced based best practices and to develop process improvement plans to improve those outcomes when they are not meeting agency standards of care delivery/outcomes
• Collaborate with other CQI functional teams to assist in leading process improvement initiatives through completion of project charters, discovery, process redesign and implementation of identified changes
• Create and implement a quality improvement system in conjunction with CQI and operational leadership; identifying meaningful measures that are indicative of improved functioning and quality of life for persons served.
• Monitor program performance against established measures based on interpretation of data and provide timely feedback with recommendations to operational leadership.
• Communicate on a quarterly basis (at minimum) with all program leadership regarding trends identified with outcomes/satisfaction of clients/employees/stakeholders and develop a plan in conjunction with leadership to impact program performance in a positive manner.
• Collaborate with the CQI Risk Management team to track and analyze Incidents at program site(s); communicating trends and recommendations to operational leadership on a quarterly basis (at a minimum).
• Facilitate a minimum of quarterly Quality Improvement Meetings in conjunction with local leadership and CQI functional teams.
• Assist leadership in adhering to corrective action plans identified through course of Continuous Quality Improvement, Corporate Compliance, or Operational review.
• Provide direct support in preparing for audits, site reviews, accreditation and certifications, as needed.
• Assist in moving the service line to Trauma Informed Care in relationship to policies, environmental and documentation found within client records.
• Assess and survey service delivery sites and/or service delivery platforms to ensure that they are maintaining PFH quality standards. When necessary, engage in process improvement evaluation to determine corrective action if and when needed