CPC Processor Customer Support

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. 

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

• A CPC Supervisor for CIOX Health will assist the CPC Manager with all aspects of running a smooth and efficient operation in the Processing department. A CPC Supervisor will oversee and train employees in the processing department. Prepares and/or monitors workflow, quality and production. 

   

  You will: 

  • Responsible for upholding security and confidentiality regulations, company policies and procedures, and maintaining a high level of professionalism and good rapport with CIOX staff members. 
  • Assist in selecting, interviewing, hiring and terminating employees 
  • Performs quality reviews and assists in evaluations of employees 
  • Responsible for training and orientation of employees in company, facility and region specific functions 
  • Participate in counseling sessions of processing personnel and makes probationary or termination recommendations when necessary. 
  • Reports and makes recommendations to manager regarding workflow, quality, and production, methods to increase productivity and performance issues. 
  • Distribute workflow to processing personnel. 
  • Position is the subject matter expert of the department performing work in accordance with departmental and CIOX Health policies and procedures. 
  • Checks each set of records to ensure that proper information has been copied and that protected health information has not been inappropriately released. 
  • Uses computer system for data entry, quality assurance and billing process. 
  • Monitors Reject Queue returning orders to appropriate employee for correction and/or follow up. 
  • Conducts business on the telephone as needed while maintaining excellent customer relations skills 
  • Performs DVD/CD production for patient, requester and RAC orders 
  • Answers day to day questions posed by employees, clients and requesters 
  • Prepare and distribute month-end reports on the first work day of each month. 
  • Attends mandatory employee in-service meetings and/or training sessions, if so directed. 

  What you will bring to the table:  

  • High school diploma or GED equivalent required. 
  • 2 years of Central Processing experience required. 
  • Friendly, professional manner of communication. Good customer service skills. 
  • Must have typing, keyboard, and computer experience.  
  • Medical Terminology class is strongly encouraged.  
  • Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents. 
  • Strong attention to detail is desired.  Ability to stay organized while working quickly. 
  • Required to take and pass a 90-day ROI Certification course with a score of 85% or higher. 
  • Passing annual Introductory HIPAA examination.  (Testing to be given annually in accordance with employee review.) 

  We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified