Cortex - Inside Systems Engineering Specialist

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are

We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks.  And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Job Description

Your Career

You will work with your sales partner to establish relationships with customers with the goal of helping them detect and prevent advanced cyber attacks and breaches by advising them on what applications to deploy from the Palo Alto Networks platform. Our systems engineers have a deep technical understanding of cybersecurity products, integrations, and critical cyber threats facing our potential customer’s environments.

We need these technical guides to work with our sales teams, providing training and technical support. You build trust with our clients and teams, establishing strong rapport as a trusted advisor, and build an environment where our clients feel (and are) secure. Additionally, you'll be called upon to offer feedback to our product management team on new feature requests and product improvements based on what you learn from your customer base.

Your Impact

• Establish yourself as a trusted advisor to prospects and customers working with your Account Managers and the local partners within your territory  
• Lead conversations about industry trends and emerging changes to the security landscape that every customer needs to be aware of  
• Identify and document specific problems with prospective and current customers that can be solved by deploying integrated solutions 
• Architect and propose validated solutions that address the identified cybersecurity problems in each environment 
• Ensure ongoing customer happiness, support, and adoption  
• Effectively lead and support customer demonstrations with our System Engineers that showcase our value 
• Interact locally and remotely with customers in an equally persuasive, confident manner  
• Assist with the training of new System Engineers in their designated region in installs customer presentations and internally-focused deal preparation activities
• Provide technical demos for strategic prospects and current accounts of Palo Alto Networks virtual offerings and integration in existing datacenter environments  
• Continuous self-improvement and learning to maintain technical leadership of applicable technologies (datacenter, SDN, public cloud, security, networking, etc.)  
• Understand and effectively differentiate against our top competitors  
• Act as the customer advocate for any issues that require technical assistance and follow up with the customer until the issue is resolved  

Qualifications

Your Experience

• 2+ years of remote user access technologies  
• SD-WAN Architectures and providers  
• Overlay or channel sales/systems engineering experience is beneficial  
• Good understanding of SD-WAN technologies, hands-on experience highly beneficial  
• Strong understanding and expertise of Tunneling protocols such as SSL/TLS, IPSec, GRE, DMVPN  
• Strong understanding and experience integrating and/or deploying authentication methodologies, such as SAML, MFA, RADIUS, LDAP, AD  
• Strong experience on IP Routing protocols such as BGP, OSPF, Static, Network Address Translation  
• Strong PKI Experience and Certificate Management  
• Virtualization technologies - ESX, KVM, Xen, Microsoft  
• Excellent troubleshooting experience  
• Next-Generation Firewall capabilities, configuration, and deployment  
• PANOS knowledge  
• Ability to work within small creative teams as well as cross-functional teams  
• Strong communication (written and verbal)  
• Strong presentation skills 

Additional Information

The Team

Palo Alto Networks has brought technology to the market that is reshaping the cybersecurity threat and protection landscape. Our abili