Corporate Responsibility Senior Associate

Join our Corporate Responsibility Core Operations team as a Senior Associate within the core operations team. This role offers a unique opportunity to support global payments processing and operational processes, making a significant impact on our philanthropic and employee giving programs.

As a Senior Associate in Corporate Responsibility Core Operations, you will support end-to-end global payments processing, account reconciliations, and customer service for nonprofit organizations. This role offers a unique opportunity to join a team making a significant impact on our philanthropic and employee giving programs. Reporting to the Core Operations & Regulatory Reporting Executive Director, you will work closely with Corporate Controllers, Corporate Finance, CR Tech, and the Core Operations Team. This role requires independence, flexibility, strong process improvement skills, and attention to detail.

Job responsibilities:

• Manage an optimal operations payment environment, support process changes and manage daily team requests.
• Payments processing, account reconciliations, nonprofit outreach, and due diligence.
• Utilize meaningful metrics to ensure process health.
• Implement process improvement initiatives for efficiency and effectiveness.
• Ensure strong, compliant, and risk-averse operational processes.
• Maintain audit readiness and manage audit requests.

Required qualifications, capabilities, and skills:

• Minimum of 3 years of related experience 
• Strong aptitude for analyzing and developing solutions.
• Advanced Excel skills and LLM Suite applications. 
• Team-oriented and detail-oriented.
• Flexibility and willingness to embrace change.
• Ability to identify business needs and implement solutions.
• Ability to interact independently with business partners.
• Strategic thinking and financial planning skills.

Preferred qualifications, capabilities, and skills:

• Experience in financial services, payments, accounting, operations or change management.
• Strong problem-solving and project management skills.
• Advanced Excel skills (Pivot tables, functions, array formulas, visualizations).
• Knowledge of query processing for software platforms (vendor proprietary tools, SQL, ETL, Alteryx, Tableau).
• Flexibility and adaptability to change.
• Active contributor to team meetings and stakeholder interactions.
• Excellent oral and written communication skills, customer service mindset a plus.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans