CORPORATE CONCIERGE

Salary: $30/Hr-$31.25/Hr

Other Forms of Compensation:  

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

Reception, Greet and Manage Visitors/TD Facility Occupants
Concierge Personnel are the main point of contact to welcome, greet and manage all TD Facility visitors and occupants with tasks such as but not limited to:
-Build and maintain knowledge of applicable TD Facilities, including TD Facility changes (i.e., TD Facility layout/room locations and TD Personnel within TD Facility).
-Verify and log all TD Facility visitor names, including applicable security access level required for entry into TD Facilities and reporting lost or stolen badges.
-Provide general information, aid and guidance to visitors and TD Personnel (including general wayfinding activities).
-Notify applicable TD Personnel of any visitor arrivals or meetings and provide supervised escort for all visitors to the appropriate location in the TD Facility on an as needed basis.
-Assist visitors with accessibility needs.
-Keep up to date with planned on site meetings and events, including leveraging what the TD Facility has to offer to ensure visitors and TD Personnel are welcome and comfortable (i.e., Suggest the use the of a coat room as a place for luggage if required, or advise on where flex/drop-in workspace is available for out-of-town employees)
-Ensure that the image and quality of services is tailored to fit all TD Personnel and visitors in the TD Facility.
-Ensure that the front reception desk is professionally presented and in orderly fashion for receiving visitors and TD employees.
-Ensure workplace etiquette is maintained by reminding TD Personnel of standards and raise any concerns with TD 

Business Contact or TD Concierge Owner.
-Fulfill any TD request within Concierge Personnel realm of abilities and skills as directed by TD, requiring minimal time away from dedicated desk (i.e., Ad-hoc Project, data entry, event planning, create/post signage, decorate the TD Facility/reception area).

General Maintenance & Common Areas

Concierge Personnel are the main point of contact to manage the TD Facility to be fully functional, efficient, and maintained to a high standard and that all areas of the floor (including managing common areas) represent a welcoming, clean, and safe environment. Concierge Personnel will complete tasks such as but not limited to:
-Monitor, document, and report any issues with the TD Facility to TD Concierge Owner and/or TD Global Securities and Investigations (GSI) that may impact the safety and security of TD employees.
-Gathering information for any information technology or facility issue such as inspection(s) of the floor and common area(s) for cleanliness and maintenance (i.e., carpet stains) and submitting the request to the applicable area (TD Help Desk or FM WO) and coordinate with the Other Supplier for access to the TD Facility, including ensuring the request is remediated and closed.
-Performing light cleaning duties, including wiping down countertops, microwaves, fridges, coffee equipment, furniture and equipment as needed during visual site inspections.
-Maintaining tidy cafe areas, including emptying/loading dishwashers; putting away dishes; cleaning counters and appliances.
-Managing all café supplies and common area inventory levels (e.g., Approved Smallwares, supply room, coffee, soap, paper towels, sanitizer etc.).
-Monitoring and following up on the coffee and cafe supplies on a maximum inventory basis but not to exceed the par level that is pre-determined by TD.
-Responsible for general upkeep of intended location of seats on the floor (i.e., placing chairs back in their original location).