Coordinator, People Relations

About Sony Music Entertainment

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

The People Relations Coordinator will support the People Relations team, working in partnership with legal counsel, PX (HR) Business and People Partners and is a significant contributor to key functions within the People eXperience (Human Resources) department and employees’ experience. 

The People Relations Coordinator assists the Senior Director, People Relations with the administration of policies, programs and procedures that include best practice frameworks in order to promote positive, inclusive people relations and a thriving, diverse and healthy workplace culture.

This position reports to the Senior Director, People Relations who leads the People Relations, Policy functions across the Americas for Sony Music Entertainment.  It is a ground level role and a fantastic learning opportunity for someone just starting their HR journey, with an interest in the Employee Relations function.

The ideal individual will demonstrate genuine care for our people, be proactive and anticipatory in approach, demonstrate superior written and verbal communication skills, have a high attention to detail, strong organization skills, role model integrity and empathy and is committed to helping build an innovative, inclusive, best in class people relations function. As a representative of People Relations team, the successful candidate must also maintain the highest level of confidentiality and diplomacy regarding all matters.

What you'll do:

• Act as a point of contact for people relations issues and opportunities.
• Assist with employee investigations, disciplinary hearings and mediation sessions.
• Maintain investigation files and general People Relations record keeping, including intake and investigative notes and tracking employee complaints, accommodation requests, performance improvement plans and warning logs.
• Maintain Employee Relations case management system and assist with intake for new Employee Relations matters.
• Support the Sr. Director, People Relations in managing the medical and religious accommodation process, including handling correspondence to employees, logging sensitive information, tracking deadlines and maintaining metrics.
• Create and/or edit letters, PowerPoint presentations, and Microsoft Excel spreadsheets as required.
• Liaise with the Legal department, Compensation and Benefits, PX Business Partners, Talent Acquisition, Diversity, Equity and Inclusion and Learning and People Development teams as needed.
• Maintain SharePoint sites and confidential file organization.
• Coordinate and organize employee trainings and other initiatives.
• Maintain comprehensive knowledge of HR systems, programs, plans, policies, and processes.
• Participate in and contribute to the proactive review and implementation of process improvements, policies, programs and procedures related to and within the People Relations  team.
• Partner with HRIS on supporting tools/systems and troubleshooting issues.
• Assist with the annual update of the People Handbook.
• Process invoices and book travel as needed.
• Participate in special projects as assigned.
• Apply curiosity and proactively seek to learn about Sony Music Entertainment (SME), the PX function, and the role PX and People Relations plays at SME.

Who you are:

• Bachelor’s degree or equivalent work experience with an interest in an HR career path
• Excellent written and verbal communication skills, including effective listening
• Intermediate (at a minimum) knowledge of Microsoft Outlook, Excel, Word, and PowerPoint
• Demonstrated ability to prioritize and meet deadlines
• Exceptional organizational skills
• Basic project management skills
• Positive attitude and the a