Coordinator, Operations Support

Company Description

SGS is the world's leading inspection, verification, testing, and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 94,000 employees SGS operates a network of over 2,600 offices and laboratories around the world. 

Job Description

Summary

The Operations Support Coordinator will perform invoicing, accounts payable (including the resolution of bad debts), and data reporting functions for various projects in a timely manner.  The person in this role will also assist with the development, maintenance, and distribution of documents—such as standard operating procedures (SOPs), best practices, and templates—using a shared drive or a SharePoint site.  He or she will adhere to all customer-specific requests with regards to reporting and invoicing. The successful candidate will help create and distribute internal, monthly status reports. 

Job Functions

• Maintain timely coordination with customers, from time of nomination until invoicing.
• Work closely with Branch/Operations to ensure that all parties are well-aligned throughout orders.
• Assist with operation and admin to ensure that they have the necessary instructions to perform each job properly (order confirmations).
• Review completed sample analysis for correct evaluations

• Creates and delivers reports and invoices in a timely manner and in the required format
• Effectively manage data in Oracle and the project planning database
• Engage with internal and external stakeholders to help troubleshoot issues with the systems, and effectively perform quality assurance checks on laboratory and field data
• Manages and submits invoices from vendors
• Manages vendor relationships
• Monitors and mitigates bad debt, working closely with accounts payable
• Develops, delivers, maintains, and stores Standard Operating Procedures
• Maintains inventory and order supplies, consumables, and equipment
• Performs other duties as assigned

Qualifications

Qualifications

Education and Experience

• Associate degree in business, sciences, or related field OR equivalent combination of education and experience (Required)
• Minimum 1 year of experience in Business, Accounting, Accounts Payable, Procurement, or related field (Required)
• Associate or Bachelor’s degree in Business Administration, or related field. Degrees in other fields will also be considered, or equivalent work experience (Preferred)
• 2 years of experience in Business, Accounting, Accounts Payable, Procurement, or related field (Preferred)

Licenses and Certifications

• None (Required)

Knowledge, Skills and Abilities

• Ability to work effectively in high pressure, high volume, high growth environment, balancing several assignments concurrently with different deadlines. (Required)
• Excellent presentation, interpersonal, and communication skills with demonstrated ability to communicate effectively in person, on phone, and via email with internal stakeholders and all levels of management of customers (Required)
• Ability to gather and review the information and synthesize data for reports and other written materials; excellent organizational skills (Required)
• Impeccable accuracy required, superb attention to detail required (Required)
• High-level ability to influence stakeholders and management (Required)
• Unquestionable business and personal integrity and ethical standards (Preferred)
• Demonstrate strong commitment to SGS Operational Integrity policies, procedures, guidelines, and instructions by participating in and enhancing the SGS culture of safety to attend safety meetings, complete required training, intervene in case of unsafe situations, refuse unsafe work, and fully comply with laws, regulations, internal, and customer requirements for health and safety (Required)
• Knowledge of Accounting preferred (Required)

Computer Skills

• Advanced computer skills in Microsoft Office suite required (Required)
• Advanced experience with Oracle preferred (Preferred)

Physical Demands of the Job

• Stand: Occasionally
• Move or traverse: Frequently
• Sit: Constantly
• Use hands: Constantly
• Reach with hands and arms: Occasionally
• Climb or balance: None
• Stoop, kneel, crouch or crawl: Occasionally
• Talk/hear: Constantly
• Taste/Smell: None
• Lift/carry/push or pull: Occasionally 20 lbs

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all