Coordinator, Merchandising & Personalization

Job Title: Coordinator, Merchandising & Personalization

Location: New York

Company: BritBox International

Reporting to: Manager, Merchandising & Personalization

Contract Type: Permanent / Full time

About Us

Welcome to BritBox, the ultimate streaming destination for British TV. We bring you an unparalleled collection of thoughtfully curated entertainment, cleverly crafted and brimming with the kind of charm, wit and heart only the Brits could deliver.

Born from the BBC, we’re on a mission to share authentically British stories with audiences across the world. Since our launch in 2017, we've quickly expanded to seven markets including North America, Australia, and the Nordics. We are a small but mighty streamer that punches above our weight, available on every major platform and even shining among the bright lights of Times Square—and we’re just getting started!

Now, here’s where you come in: if you’re passionate about entertainment, thrive in a fast-paced environment, and want to play a meaningful role in our remarkable growth story, this is your chance. Join our team and help us bring the best of British TV to fans everywhere.

Job Purpose:

The Coordinator, Merchandising & Personalization will work across SVOD streaming channels BritBox and BBC Select on owned & operated and syndicated platforms, supporting the execution and development of editorial and platform strategy. The Coordinator will have ownership of specific workflows, will be responsible for ensuring accurate presentation of content, and their editorial decisions will directly impact the way consumers interact with our programs.

Responsibilities:

Merchandising & Curation

• Execute day-to-day content merchandising across all platforms according to strategy, ensuring content is optimally programmed to drive engagement & decrease churn

• Support the creation of stunt rails & pages, both manual and automated, based on key performance metrics

• Help maintain a framework of genre groupings and tags to aid with content discoverability, algorithmic-driven program placement, and research

• Assist in maintenance of a cultural calendar and identify related content-promotion opportunities

• Assist with the development of overall merchandising plans and editorial strategy as an active participant, bringing forward ideas and serving as an advocate for personalization

• Maintain accurate records of program placement on platforms to aid in content evaluation and research

• Conduct competitive research and monitor changes in the larger streaming landscape

• Opportunity to grow experience working with AI and data science to help leverage consumer recommendations

• Opportunity to work alongside management to analyze performance and viewership data, discerning patterns and trends that can help inform data-driven strategies and decision-making

Quality Control

• Ensure all content is released as scheduled; identify and troubleshoot technical issues before they are seen by viewer, following through until resolved

• Support accurate and editorially sound program information, availability of content on platform, and product requirements

• Monitor sites and apps for proper display on a consistent basis

• Liaise with internal teams and platform representatives to resolve any issues

Collaboration & Relationships

As part of day-to-day responsibilities, the Coordinator will maintain relationships across various groups, including but not limited to operations, product, marketing, scheduling, acquisitions, and third-party platform representatives.

• Work with operations, tech, and product teams to communicate priorities, troubleshoot issues, and support special initiatives

• Collaborate with marketing and social teams to align merchandising and promoted content

• Partner with creative teams, submitting clear briefs to support programming collections, stunts, and other projects

• Collaborate with internal teams and platform partners to advocate for and action product upgrades and new functionality