Jobs and Careers

Coordinator, Information

Salt Lake City, United Statesfull_timeVerifiedPosted 13 May 2026

💰 $54,000/yr($50,000/yr – $54,000/yr)

About the role

Details

Open Date 05/13/2026 Requisition Number PRN45043B Job Title Coordinator, Information Working Title Outreach Coordinator Career Progression Track D Track Level FLSA Code Administrative Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary

Typically, Monday – Friday, 8:00am – 5:00pm

VP Area President Department 00307 - Housing Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range 50000 to 54000 Close Date 07/01/2026 Priority Review Date (Note - Posting may close at any time) 06/01/2026 Job Summary

Located in Salt Lake City, the University of Utah is a public, 4-year institution committed to providing exceptional academic and co-curricular experience for students and the University community. The “U” is a PAC-12 institution with over 33,000 students. Housing & Dining Programs (HDP) is home to over 5,000 students who live in a mix of historic and new construction, totaling 22 co-ed residence halls and 10 apartment buildings.

HDP continues to grow, with a 1,500-bed residence hall currently under construction on lower campus, slated to open in fall 2026. The University Housing Campus Master Plan calls for continued growth and construction to meet housing demand, with a stated goal of adding 5,000 beds over the next five years.

Reporting to the Assistant Director of Occupancy Management, the Housing Outreach Coordinator plays a key role in supporting communication and customer service operations within Housing & Dining Programs (HDP). This position manages the department’s primary communication channels, including phone and email, and leads the development and delivery of outbound communications to students and families.

The role is responsible for ensuring clear, accurate, and consistent messaging across all stages of the housing experience, while providing high-quality support for complex or escalated inquiries. The Housing Outreach Coordinator works closely with teams across HDP and campus partners to assist students navigating housing processes such as applications, assignments, changes, and special requests.

This position contributes to a positive and responsive student experience by supporting high-volume communication cycles, maintaining messaging consistency, and identifying opportunities to improve communication and service delivery.

Auxiliary Services is composed of over 20 departments and is focused on supporting student well-being and success, with the goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students can participate in the creation of campus culture, working collaboratively alongside professional staff, student leaders, and academic partners.

Responsibilities

Communications & Outreach

Plan, coordinate, and execute outbound communication campaigns to students and families (e.g., housing deadlines, room selection, cancellations, billing, and key processes)
Draft, review, and send communications from the main Housing & Dining Programs email account, ensuring accuracy, clarity, and consistency in messaging
Manage communication timelines to support timely delivery of high-impact messages
Tailor messaging for multiple audiences, including students, parents, and families
Ensure consistency and accuracy in outbound communications by applying approved messaging and housing policy guidance
Identify common questions and communication gaps and recommend updates to improve messaging effectiveness

Customer Service & Escalation Support

Monitor and respond to inquiries through HDP’s primary communication channels, including phones and the main email inbox, with a focus on complex or sensitive inquiries
Ensure accurate, consistent responses and serve as a point of contact for escalated or sensitive inquiries requiring discretion and policy interpretation
Route inquiries appropriately and collaborate with internal partners to support timely resolution
Model exceptional customer service aligned with University of Utah and HDP values
Identify recurring concerns and share observations to support service improvements

Administrative & Operational Support