Coordinator, ACCelerator Operations

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Austin Community College is a public two-year institution that serves a diverse population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.
 
As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Reflects the diversity of our community

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for under-represented populations

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Commitment to Equity and Inclusion

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.

ACC is proud to serve a diverse student body as an open-access and low-cost institution. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to our students' diverse cultures and socio-economic backgrounds. In 2017 our faculty adopted a Statement of ACC Faculty Values. This Statement affirms that ACC's faculty members value collaboration, service, agency, scholarship, inclusion, and teaching, all of which attest to our commitment to equity, diversity, and inclusion at the heart of our mission.

Job Posting Title:

Coordinator, ACCelerator Operations

Job Description Summary:

To coordinate, assist and support the operations and front-line customer service assistance in the ACCelerator.

Job Description:

Location

Highland Campus ACCelerator

Hours

*Hours/Shifts as assigned by Hiring Manager:

Evenings Shift (100% FTE) -

Mon-Thurs: 1:00 PM - 10:00 PM & Fri: 12:00 PM - 9:00 PM

OFF: Saturdays & Sundays

*Note that hours/shifts are subject to changes contingent on the needs of the department.

Description of Duties and Tasks

1) Coordinates workflow of the front desk and floor area to ensure effective and efficient service.

2) Assists with managing the day-to-day operational activities of the ACCelerator. 

3)  Provides exemplary customer service to all ACCelerator users.

4) Delegates tasks to Assistants, IT Technicians, and Hourly staff with the direction of the Supervisor and assists with schedules in Shift Planning.

5) Provide direct student support and assistance with setting up student’s eID, passwords, email account, access to other ACC student applications, and guides students to the appropriate services and resources.

6) Assists with area, zone, and classroom set-up for classes, events, and other scheduled activities.

7) Maintains, delegates, and assists with the daily cleaning, organizing, and upkeep of all ACCelerator areas. Submits maintenance service requests and IT request tickets for repair and maintenance support.

8) Regularly communicates with faculty, staff, students, and others regarding ACCelerator policies, procedures, and processes. 

9) Responsible for problem-solving low to mid-level operational issues and referring complex concerns/complaints to the Supervisor or Regional Director.

10) Assists in scheduling ACCelerator spaces, equipment, and services with the Supervisor or Regional Director.

11)  Assists with new staff onboarding and development of policies, procedures, and workflow structure.

12) Enters and maintains data in ACCelerator systems and provides clerical support for programs and functions.

13) Promotes the ACCelerator to students, staff, and faculty; provides tours to students, staff, and visitors. 

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