Contracts Manager - Estates Operations

HOURS:           37.5 hours per week, Monday – Friday, 8.30am – 5.00pm preferred

TERM:              Fixed term contract until end of August 2026

LOCATION:     Based at our Hull (Bridgehead) office and a requirement to travel to other company offices

SALARY:          £28,000 per annum (negotiable based on level of industry experience)

Role Overview

Working as a key member of the Operations Team, the Contracts Manager will be responsible for the successful delivery of the Centre Management contract.
The Contracts Manager will work in support of the Head of Operations, to manage and deliver property and facilities management contractual obligations for a range of clients.

The role requires a highly organised and methodical individual to carry out a range of regular systematic reporting tasks, whilst also having the ability to manage contractors and liaise with clients in both formal and informal situations. The role requires the successful individual to travel between sites on a regular basis.

To learn more about Sewell Group and Sewell Advisory, please follow the link below:

Home - Sewell Group (sewell-group.co.uk)

Sewell Advisory - Sewell Group

Key Responsibilities

Contracts Management and Reporting:

• Arranging and minuting monthly contract monitoring meetings with the client
• Monitoring and ensuring contractual obligations are exceeded, by working in line with the requirements and ensuring all deadlines are met
• Monitoring contractor performance via a range of methods such as key performance indicators and regular contractor reviews, also ensuring all statutory compliance is met
• Obtaining customer feedback, reviewing, taking action as appropriate and reporting back to clients
• Management and coordination of any social value projects; such as voluntary groups or community spaces
• Processing of invoices and liaising with colleagues, ensuring these are processed efficiently
• Managing the Centre Management contract, ensuring we are working in line with the obligations and meeting deadlines
• Managing and logging of tasks on to an external portal 
• Conducting regular cleaning audits, Fire Risk Assessments and building inspections with contractors and clients
• Updating of site floorplans as and when required using a CAD system
• Chairing quarterly tenant meetings and responding to any queries which may arise
• Soft and Hard FM enquiry, monitoring and resolution with our internal stakeholders
• Management of space utilisation figures, ensuring all sensors are in working order and gathering the data in to reports as and when required
• Managing the bookable room site, Shared Space, with the responsibility of accepting/denying room booking requests and user registration requests.

Customer Relationships:

• Building and maintaining positive working relationships with clients and contractors and all other stakeholders
• Working with complex range of public sector clients in a changing environment
• Maximising service provided by contractors

Requirements

As well as exhibiting our company behaviours of being Positive, Professional, Customer Focused, a Team Player and Doing the Right Thing, the successful candidates will have the following:

ESSENTIAL:

• Valid UK Driving licence and own transport
• Previous experience of working in a fast-paced administrative environment.
• Previous experience leading and minuting meetings
• Excellent numeracy skills.
• Excellent customer service skills and the ability to foster positive relationships
• A positive and professional attitude.
• Excellent organisational and communication skills.
• Excellent levels of computer literacy and have a high level of competency in Microsoft Word & Excel.
• The ability to work as a team member in a busy working environment.
• A flexible working attitude and a positive approach to learning and development

DESIRABLE

• Experience of working within a property environment, the Health & Social Care sectors, or with public and private sector clients
• A relevant degree/equivalent vocational qualification
• Knowledge and understa