Contract Management Assistant I

Job Requisition ID: 54011

Department: Manuf. & Operations (DEPT_MFGOP)

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

 

The Contract Management Assistant I will be an individual contributor role in the DFS Services Segment and will be report to the Manager, Service Sales.

As the Contract Management Assistant I, you will be responsible for daily and/or weekly reporting of open tasks and their statuses to customers. The position requires updating Oracle records, generating reports, working in coordination with other contract administrators to complete all emails that come into the service operations general email box, reaching out to contractors as needed for immediate updates related to open tasks, and internal reporting of task trends and spikes. Additional tasks may be required as business needs adjust to deliver on customer expectations.

 

Key Responsibilities

• Manage and oversee specific assigned contracts to ensure compliance with contractual obligations, performance, and resolution of contract related issues.
• Manage escalations due to aged open tasks with contractors; need to seek immediate resolution.
• For all assigned contract functions, gather information in a timely fashion to produce required reports for each customer.
• Provide daily and/or weekly reports in a pre-defined format to specific customers.
• Service Operations Email task distribution on a day-to-day basis.

 

Skills required:

• Excellent communication skills having a high comfort level interacting with internal and external customers, and contractors; both written and verbal.
• Demonstrated ability to multi-task.
• Strong business acumen to keep track of multiple open tasks tied to contracts.
• Critical thinking and problem-solving skills required.
• Have a customer centric mindset and aptitude for providing exceptional customer experiences.
• Strong understanding of Microsoft suite products including Excel, Outlook, Word, and Teams. Excel is a daily tool required to be successful in this role. Candidate must have familiarity with formula creation and use.
• Strong analytical skills required.
• Strong team player as the candidate will work with cross-functional teams through different procedures and processes.
• Ability to learn quickly and pick up on new tasks as assigned by the contract administrator team
• Ability to type a minimum of 55 words per minute required.

 

Education:

• Minimum of High School/GED required.

Work Arrangement : Hybrid      

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a