Continuous Improvement II - Total Leave Process Design Team Manager

Job Posting End Date: May 28

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:

General Summary
**Existing remote employees are eligible to apply!

This role will be accountable for a small team of process consultants on the Process Design Team within Total Leave. As process subject matter experts, this team works closely with IT, Onboarding, Go-To-Market, and Ops business partners, designing and influencing process improvements with a focus on the end to end process. The team's accountabilities include developing process workflows that are aligned to the Total Leave catalog, researching and documenting existing processes and workflows and documenting new redesigned workflows. The team is focused on accurately documenting and designing workflow and processes, raising questions and observations, and making recommendations for improvement while focusing on business capabilities. The individual will be responsible for the achievement of the goals and objects of assigned projects as well as team leadership.

This position requires extensive technical skills, analytical skills, and understanding of multiple business areas and functions, balanced with a clear ability to clearly and concisely communicate with management across all levels of the organization.

In addition to the primary responsibilities, this role involves leading efforts in process and system design to enhance operational efficiency, effectiveness and other key metrics. The individual will leverage experience and certifications such as Lean Six Sigma and PMP to apply industry best practices in process improvement. Competencies required include strong analytical skills, technical proficiency, and the ability to communicate complex concepts clearly and concisely. The role demands a deep understanding of multiple business areas and functions, ensuring that process designs are aligned with strategic objectives and business capabilities.

Principal Duties and Responsibilities

• Play a leadership role in process assessment and present assessment results to applicable business leaders for review/approval to move forward.
• Lead mid to larger size projects for the business area(s). These initiatives have an impact on market share, top line growth and bottom line results.
• This position will deliver significant and quantifiable process improvement and financial benefit across the organization on assigned projects.
• Incumbent will create business plans for selected projects to include accurate cost benefit analysis to assist in the prioritization and sequencing of resource allocation.
• Lead by example as an active change agent by leverage influencing skills that come from prior Continuous Improvement experience.
• Establishes strong, effective and collaborative partnerships with key business area leaders, project managers and subject matter experts to identify specific business opportunities or to address business needs or problems and help build effective solutions.
• Support the business area by evidencing a strong understanding of the strategic direction and goals. Will focus on business performance that constantly strives to eliminate waste, improve customer satisfaction, and increase market share via the use of but not limited to Lean Six Sigma