Become a part of our caring community and help us put health first
 

Humana’s Customer Experience (CX) team within the Retail Insurance business was formed to deliver an easy, personalized healthcare experience for all our health plan members. This team operates with a mandate to break down traditional silos and design solutions based on how our members seek and receive care. By teaming differently, pioneering agile methodologies, and relentlessly focusing on the human experience, the Customer Experience team seeks to deliver on this promise for all our members. 

We are looking for a Content Strategy Lead who is human-centered, detail-oriented, and influential. You will work surrounded by peers with diverse skillsets to design end-to-end member experiences. You will lead the development of content strategies shared among multiple stakeholder groups and create and implement guidance that ensures distributed publishing teams communicate accurately, consistently, and strategically about products and services across member touchpoints.

Key Role Functions

• Design and lead content workstreams within large and complex projects

• Define and evolve content strategies that align multiple stakeholders in support of member objectives and business goals

• Inventory and assess product and service content for accuracy, clarity, completeness, and consistency across member journeys

• Lead creation and socialization of tools, standards, and guidelines that support content creators, reviewers, and publishers

• Define governance needs and create governance plans in coordination with business partners

• Ensure content success metrics are defined, measured, and tracked to inform improvement opportunities and successes

• Form trusted relationships that lead to influence and partnerships across departments.

• Co-design and apply user research to inform content development and optimization

Use your skills to make an impact
 

Required Qualifications 

• Bachelor’s Degree

• 6+ years of human-centered design and content strategy experience

• 2+ years of horizontal leadership experience (collaborating across various departments to drive cross-functional initiatives)  

• Demonstrated experience designing and leading content workstreams within large and complex projects

• Demonstrated experience working quickly and efficiently across various stages of the design process (e.g., research, synthesis, prototyping, testing)

• Expert facilitation skills with the ability to design and deliver multiple types of design activities with consumers and business stakeholders

• Advanced communication and storytelling abilities

• This is a remote role anywhere in the US that will require you to accommodate Eastern Standard Business Hours

Additional Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$104,000 - $143,000 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associ