*Consumer Outreach Coordinator (Program Analyst 2)

Initial Posting Date:

10/02/2025

Application Deadline:

10/16/2025

Agency:

Department of Justice

Salary Range:

$5,325 - $8,148

Position Type:

Employee

Position Title:

*Consumer Outreach Coordinator (Program Analyst 2)

Job Description:

The Oregon Department of Justice, Civil Enforcement Division is seeking to hire a Consumer Outreach Coordinator (Program Analyst 2) to provide education and engagement services to Oregon residents regarding consumer protection issues. This position will develop the Consumer Education and Engagement Program. The Consumer Outreach Coordinator will develop educational materials on key consumer protection topics, including scams and financial safety. The Coordinator will lead targeted outreach efforts to vulnerable populations. This position coordinates with the Attorney General’s Office and Civil Enforcement Division management to identify program priorities requiring public outreach. The Coordinator will travel throughout the state to give presentations and do other outreach and engagement activities.

The Consumer Education and Engagement Program delivers education and outreach services to the public to help Oregonians avoid scams and engage in the marketplace as informed consumers. The program responds to issues that are occurring in real time.

Job Duties (in part)

• Regularly travel throughout Oregon to promote and provide consumer outreach using multiple resources including public speaking engagements, distribution of informational pamphlets and brochures, telecommunications, educational resources and the public media.

• Seek opportunities for personal speaking engagements by contacting local and regional community service organizations, professional organizations, senior citizen groups, law enforcement, libraries, and other interested persons and groups.

• Monitor public response to information provided through this program by communicating with groups after speaking engagements or distribution of materials to solicit comments and suggestions. Prepare periodic reports describing public contacts and materials distributed. Revise procedures and materials based on feedback from the public and management to ensure program effectiveness.

• Develop and maintain relationships with community partners such as the Oregon State Bar, Oregon Department of Consumer and Business Services, various Chambers of Commerce, and retirement communities to promote information sharing and engagement on consumer issues.

• Coordinate outreach, education and messaging on matters of overlapping jurisdiction with counterparts at local, state, and federal partner agencies.

• Participate in roundtables with partner agencies and community groups to share information about community concerns or trending consumer issues.

• Evaluate modes of education and outreach appropriate to the target audience. Provide a variety of education and outreach presentations, trainings and facilitations, using varied delivery methods and practices.

• Develop written educational materials for consumers and businesses.

• Coordinate with other section members to design and implement a system to collect information about current hotline call and complaint trends.

• Assist in developing strategic plans and goals for the Consumer Education and Engagement program.

• Assist in updating and developing new consumer content on the DO