Consumer Operations Associate

<h2>Who we are</h2> <h3>About Stripe</h3> <p><span style="font-weight: 400;">Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.</span></p> <h3>About the team</h3> <p>At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.</p> <p><br>We cultivate a culture of collaboration, inclusivity, and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.</p> <h2>What you’ll do</h2> <h3>Responsibilities</h3> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Troubleshoot and solve external user issues&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Analyze our processes and instigate changes to help scale our operations and improve user experience&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work closely with other Stripe teams to improve our product offerings and messaging around new products and features&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Gain unique insights into how thousands of businesses on Stripe scale and operate&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Be a part of building a brand-new team and operational culture for Stripe&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Partner with global opera